4 Tips on Writing Great Stories for Your Brand

When telling a story how do you make it a worthwhile read? How do you captivate your audience? Reflect on your daily activities to look for life experiences to help reach and engage with your audience. How do your use your life experiences to shape your story?

One thing to keep in mind when writing your story is the focus. As storytellers we can easily go off on tangents and get distracted. Stay on track by sticking to the focus of your story. If your having trouble finding your focus then stop and think….

and think…

It’s easy to forget a fundamental key in storytelling…thinking.

After some reflection and thought the focus may come to you once the story’s been told. The focus is what the story is about…why it was told.

Ask yourself four questions when preparing your story:

1. Why does my story matter? Why are you telling your story? You think it matters but who else does? This goes hand and hand with understanding your audience and telling them a story they’d connect with… emotionally.

2.What’s the point? What’s the purpose of the story. To teach something? To share an experience that changed you? This is your focus. You should be able to define what that is with only a few words.

3.Why am I telling the story? Original content comes from people who are simply willing to tell their story not attention seekers. So what’s your motivation behind the story?

4.What does this story say about me? Does it reflect you in a good light? Does it tell you audience who you are? Does the story flow? Is there a clear understanding? You want to make your story understandable and relatable. You want to be liked but you want to leave them with something to chew on.

By answering the four basic questions… your audience may be able to make a real connection with your story and ultimately you (your brand).

Why is it important to focus? Because we want to know what the story was about.

We want to know why that story was shared.

We want to take something away from it… connect with it.

Social Media: Number One Tool for Lead Generation

We can all agree that social media is here to stay (at least for now)…but do we know why? Research indicates that many professionals implement social media to increase lead generation. In a new social media study, eMarketer stated:

“According to virtual events provider Unisfair, social media is the top emerging channel for lead gen among technology marketers surveyed in May 2010.”

The definition of lead generation alone is argument enough for using social media. Social media can and does make finding new customers so much easier…and fun. Not only can you find potential business demographically but you can base it off interest. This information will save you time, energy and money. A strong social media plan can introduce to potential customers that up until now you didn’t even realized existed.

This ever evolving concept of social media can have powerful effects for you (or your company). Are you familiar with Twitter? Facebook? LinkedIn? Hopefully, the answer is yes. These are all social media channels that are at the forefront for the lead generation. These channels give you valuable information for finding your brands lead generation. Most places, events people are going online and social media in all it’s many forms grants you exclusive access to it all. What is imporant to potentially new customers? What interests do they have? Do you have offer something that they could benefit from? Socail media has the power to answer these questions and more without ever having to leave your desk.

This may seem like shameless marketing tactic but it’s not about attacking potential leads with information..it’s about spending your time and energy on someone who would be interested in what you have to offer.  Social media has literally created a bridge between the product and its consumers. Before it was a guessing game in determining future leads now we can eliminate most of that.  So, it makes sense that social media has become a new wave for the future. You can connect with customers in a whole new way, monitor brand awareness, form relationships and find new customers. What’s not love?

20 Ways to Build Trust and Leads in Social Media

In the new economy there is one major truth that stands above the rest. Trust equals revenue. If you are a small to mid-sized business it is the amount of trust you can build between clients that strengthens your brand.

With trust comes happy clients and with happy clients come referrals. Trust is a fundamental block of building business. Marketing is built under the assumption that stories can create an emotional bond between a consumer and a brand… a client and a service. Can you tell a story… create a service and en experience that builds trust?

Social media can help you build that trust.

1. Content

Content is the number one way you can build trust with potential clients. By creating meaningful and thought provoking content you are building a bridge to later sell that person on your services. Talk about what you do on a daily basis. When I  say you.. it means you are writing and communicating stories that happen to you on a daily basis.

2. Tell A Story

The stories surrounding your company are the only thing that creates differences between the competition. It is extremely important that you allow for your clients to tell your story for you. The people who love what you do… and the people you serve… are the best people to tell the story of your company. Forget about mission statement and vision statements… ASK your clients.

3. Transparency

This can also pertain to content or how you use a specific social network. Be human. The people who are interested in your thoughts and suggestions want to know about you as a person. They could care less about a sale you are having or the amount of money you can cut off their bottom line. They want to know how you helped LARRY the plumber or Susan the account.

4. Picture of Your Day

When you are using social networks make sure you put up pictures of your daily life. If you have a cell phone with a camera takes some pictures of your daily routine and share them with your connections. Just don’t over do it. We can only look at so many professional business or glamor shots in a day.

5. Picture of You

Use your real picture. I don’t know how many times I have said this. Don’t use your logo. There is only one exception to this rule. If you are using Twitter for your business and personal (see my company @Brandswag for an example). Also, do not use a glamor shot from the 1908s. We ALL know you are lying… the only person you are trying to fool… is yourself.

6. Saying Thank You

If somebody helps you share information or decideds to retweet a post.. make sure you thank that person. They are helping you spread the word… they are your online evangelists.. If you miss a thank you.. don’t let it kill you.. but try to make the most of the people that help you out.

7. Do Not Auto-DM on Twitter

See my post… I hate Twitter Auto-DM

8. No Hard Selling

I don’t care about your enewsletter or the new lotion you are selling. Also, just because I reply to a tweet or a message does not mean you can message me back and sell your wares. Social media is a long sell process. You are developing content in order to gain an order of trust with people in your area of influence. We are now experiencing a relationship driven economy… get on the train.

9. Time is Important

Remember that you are building relationships.. do not trust the people that tell you to add 1023920 friends and make $10,000 a month. It is a load of crap. Build your following slowly… create relationships in an online environment that can be transferred offline.

10. Criticism is Important

You will be criticized. It is a truth of open communication. Take it with stride and respond. If you are debated… make sure you debate back. Stand up for what you believe and you will gain trust with the people who are listening…. and watching.

11. Have fun

Good Lord… is it that hard? You have the ability to connect with thousands… and thousands… and thousands of people from every nationality… and life experience. Just imagine your ability to expand your knowledge base and learn?!

One thought: If you are not enjoying and having fun with what you do… quit… go find something else.

12. Send a Handwritten Note

People are thanked and communicated with on a daily basis through social media. If I need someone to thank… I usually send them a message or an email. It is very rare that I will get a thank you card in the mail from someone on social media. Talk about building trust and setting yourself apart!

13. Guest Post on Another Blog

There are times when you can write different posts for other blogs in order to reach a new audience.  It can help you build trust and brand awareness if your content is shared on other sites other than your own blog. This shows other people believe in your content.

14. Send Out Random Surveys to Your Clients and Readers

There are plenty of sites that have services for survey design and distribution. It is important that you ask your readers and clients to contribute to the business planning process through social media. It is important that you know what they are thinking… you also want them to understand you care.

15. Be Aware of Your Search Engine Rankings

If a client or potential client is researching social media and your name is ranked for the search terms… you are building trust. Check out Slingshot SEO if you are wanting some help in the world of search engine marketing.

16. Comment on Other Blogs

Comments on blogs and websites allow for your name and ideas to be spread at a faster pace. This is old news in terms of marketing on the Internet… it is known around the world that if you post comments… you will receive more traffic. Post 1-2 a week on your favorite blog.

17. Get Involved in Your Community and Share on Social

Community development and participation is key when building a business. It is the community whether online or offline that drives business for every small business owner. Get involved in your community and share your involvement on social media. This could mean that you share a picture of attending a fundraising event on Twitter or Facebook. You can also get involved with Causes via Facebook.

18. Be Responsive in Your Social Media Use

From the Science of Building Trust in Social Media post from Mashable:

Olson finds that when only text is available, participants judge trustworthiness based on how quickly others respond. So, for instance, it is better to respond to a long Facebook message “acknowledging” that you received the message, rather than to wait until there’s time to send a more thorough first message. Wait too long and you are likely to be labeled “unhelpful,” along with a host of other expletive-filled attributions the mind will happily construct.

It is important to remember that being responsive is huge. When a problem is happening on social media… it is happening.. NOW.

19. Do Not Over-share Your Content

We want to know what you are doing but we REALLY don’t what to know what you are doing…. does that make sense? There is only so much content you can share on a daily basis. Unfortunately there are no true laws (or rules) that apply to each social networking site. In my book Twitter Marketing for Dummies, I write about the 4-1-1 rule… for every six pieces of content you share (4 should be from other people, 1 should be your content, 1 should be content from your industry).

20. Be Findable

It is important that your social profiles and your accounts are findable whe

Social Media for Lead Generation? Maybe Not

I came to a conclusion about lead generation and customer service while I was reading through “The State of Small Business Report” from Network Solutions and the Center for Excellence in Service at the University of Maryland Robert H. Smith School of Business. The report focuses on the development of small business and a section of the report talked about social media adoption. Social media adoption has actually doubled for small business over 2009 from 12% to 24%. However, that is not the interesting stat.

Based on the performance of Social Media image to the left it was rare when social media actually met the expectations of the business owner. This could be chalked up to higher expectations but there is an interesting dynamic that I recognized in the stats. The one stat that actually received higher than expected results was the collaborating more externally with vendors and customers.

This further supports thoughts I have had with Jason Baer and Brandon Prebynski... we talked about the concept of people laughing about social media being used for lead generation. The true value of social media is ingrained in communication through stories and customer service. We are talking about a communication medium where sharing, customer retention, and customer communication are absolutely… positively… king.

This also supports the concept of enterprise systems developing more social capabilities in the software helping corporate cultures market and communicate. Every facet of customer communication needs to be looking towards social as another way to speak values across a subset of people.

It is hard to imagine a world where every social media consultant is NOT talking about lead generation. However, we may be experiencing another shift in the way we look at social media.

By the way… small business is still increasing spending in social media. Let the games begin.

Social Media Creates TRUE Networking

I have talked at length about the value of combining your offline and online networking. I have been believer in the absolute value of social networking sites being the pinnacle of true networking… the pinnacle of creating a valuable relationship between two people.

I was reading a post at the Winnepeg Sun called The Re-Wired Generation. Although this article was written about the Internet driven Generation Y it had an excerpt from University of Toronto sociology professor, Berry Wellman:

“Far from replacing face to face time and breeding a generation of reclusives, Facebook and Twitter are actually enhancing interpersonal relationships offline…

The Internet is complementing, continuing and maintains relationships,” he said. “It’s letting weaker relationships stay in contact.”

There was a time in the business world where you would meet individuals at networking events and forget them the next day. The faces and names would be categorized into a business card pile and shoved into a dark desk drawer. This “networking for forgetting” has been all but erased if the two people are connected on a social media platform  like LinkedIn. The personal development between an individual and their client is based on touch-points. The more touch-points you have with a person the greater the relationship (we would like to think so). The essence of social media is built around the touch-points on the Internet. Can you connect to prospect using LinkedIn, Twitter, and Facebook? The wealth of information given to you in a single sitting is exponential!

Instead of dismissing social media and using the old forms of communication. Try developing your weaker business or personal relationships using an online model. You may be pleasantly surprised.

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Twitter Marketing : Basics Strategies and Tactics

I had the pleasure of presenting in South Bend, Indiana yesterday to the Indiana Small Business Development Center. My presentation was part of a 3 month Twitter Marketing tour sponsored by the ISBDC in support of my Twitter Marketing for Dummies book.

I wanted to post the slideshare that consists of my presentation in order to make sure the attendees of the event are able to remember the 4 hours of material presented. It was a blast.

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Break All the Rules or Don’t Waste My Time!

Last night, I was talking to Jeremy Derringer, owner and absolute SEO genius over at Slingshot SEO… we were discussing the idea of taking the “leap” and taking the chance when running your own business. Going @$#@ to the wall and dominating! Shouldn’t that be the way of thinking for every business owner?

When did rules ever apply to the art of running a business?

Let me preface this post by saying that I do not mean moral, ethical, or legal rules. There are rules that each person has set aside for themselves whether spiritual or from the laws of the land. I am talking about business rules.

They are the rules predestined and applied by business owners, scholars, and business minds throughout the centuries. Rules on innovation and marketing that if applied correctly will help you run a business but…

Times are trying/changing and individuals/companies are scraping to stay ahead of the competition and make a little bit of cash on the side. I am reading the book First, Break All the Rules byMarcus Buckingham and Curt Coffman and it had me thinking about the rules we apply to business marketing and thought-leadership.

I am sure you are thinking of typical rules that you apply on a daily basis in your business. What are they? Where did they come from? Why don’t you just break them?

My favorite example is from the minds that brought us Quicken and Quickbooks: Intuit. In the early days the founders were struggling to produce demand for their product. Distributors would not pick them up because, frankly, they were the 47th or so product on the market. They decided to take every cent of their budget in the bank and invest it in marketing directly to the consumer and not the distributor.

We are not talking about 10% of their budget or a small portion of the revenue… they bet everything on this ONE idea. The rest is history. They broke the rules and changed the mold of how sass products were sold and distributed.

What is keeping you from breaking the rules? What is keeping you from adopting a social media strategy that could revolutionize the way you communicate? What is keeping you from starting a blog or starting a Facebook group?

Is it fear? Is it understanding? Is it resources?

To this I say, break all the rules. Live out your business and revolutionize the way you reach your customers. Empower your company to defeat fear and rise above the rest. If you would rather lay in the trenches… don’t waste my time.

ISBDC to Sponsor 3-Month Twitter Tour

The wonderful people over at the ISBDC (Indiana Small Business Development Center) are sponsoring a 12 part seminar series over Twitter through the state of Indiana. I am blessed to be presenting for the serminar series to support my book (Twitter Marketing for Dummies)! If you can make it out to any of the events that would be awesome! Here is the basics of what we will be talking about:

—————————-

Increasing Sales and Revenue through Twitter

WHAT IS THIS ALL ABOUT?

Building an online presence is a great first step, but how do we use that presence and use social media to make money? Using Twitter you (and your sales team) will have the ability to increase close rates and sales by building new connections and strengthening existing connections with your prospects! It doesn’t matter if you market to farmers, stay-at-home mothers, or C-Level employees, Twitter gives you the tools necessary  to connect on a deeper level with potential clients.

YOU WILL LEARN:

• The best way to design a Twitter marketing plan
• How to search and find information that will help with your sales process
• Connect with your prospects before you meet them!
• How to take online interaction to the offline environment and SELL!
• Tracking your close rates and measuring your success through social media
• 5  marketing points you can implement today!

FREE ADVICE ABOUT YOUR INTERNET WOES:

The 3-hour seminar will be followed by a 1 hour Q&A session with Internet experts designed to answer questions and address issues with regards to online initiatives.

WHO SHOULD ATTEND:

Sales and marketing executives, small business owners and entrepreneurs

If you are interested in attending please send me an email or the associated ISBDC office! Thanks!

The Dynamics of Online Relationships and Delving Deeper

Do online relationships have the same depth as relationships off line? Can they obtain the same meaningful purpose as your friends you see in day-to-day life? What do you think?

I have had some interesting conversations recently with people in the social world about the friendship dynamics between online and off line relationships. I have only been debating this because of the increased time I have been spending on social media platforms over the past few weeks. I have had the opportunity to ‘meet’ some interesting and extremely intellectual people through feeds at Facebook, Twitter, and LinkedIN.

The problem that exists, for me, is the overwhelming urge to know more… The desire to get deeper into a person’s psyche and actually understand where they are coming from and where they have been. I have had fun debating and yet I am left with this undeniable longing for something more.

The sharing of information and idea generation has always been a staple in social media. I started using social media as a way to gain more insight into technology, entrepreneurship, and the overall aspect of viral marketing. What I have found is (while all the information is great) there is a point where a person stops and wants something more from a relationship or an acquaintance.

I have had extreme success in meeting people in my area off line whom I had the first interaction online. The relationship factor grows exponentially when you are sharing both online and off line forms of communication.  I know research and data is a prerequisite to have in blog posts pertaining to an opinion. In order to support an idea it is always better to have others opinions to strengthen your own. Unfortunately, I am running off the cuff here and spouting words over a virtual page.

When is the right time to want more from an online relationship? Is there a need for it? I love the information super highway sometimes more than the road outside of my house… and that is what bothers me… slightly.

How do you strengthen online relationships to the point where you can say they are a friend? Where does a follow or a subscription turn into a relationship?

Are we meant to delve deeper? We should be.

10 Ways to Maximize Plaxo

Plaxo? huh? I know at least two of the eyeballs reading this post thought… “Why is he writing about Plaxo?”

Frankly, I don’t hear or read much about Plaxo. Why not? It is still a viable tool to be used in terms of business networking. , I thought I would put a list together to help with the use and optimization of Plaxo. The following 10 tips are things I have learned by using Plaxo and what I have gained by reading along the way.

1. Upload a picture. This should already be common knowledge for the majority of you. We want to see a face. No more excuses. Scan a college or beauty picture is you have to!

2. Feed your blog into your profile. Go to Edit Profile–>Websites. You want to be able to share your content into any type of site… as much as possible. It helps with recognition andt traffic to your website.

3. Add your powerpoint (via Slideshare) to your Plaxo feed. If you are a speaker and want the world to know what you are talking about… add your slidedecks to your Plaxo feed. To learn how check out: Add SlideShare to your Plaxo Profile.

4. Synch your Address Book. Plaxo Plaxo has the ability to synchronize with address book from Outlook Express, Hotmail, Windows Mobile, AOL, LinkedIN, Windows Mail, Mac, and Google. If you make a change in one of the multiple address books… the change is made universally across all platforms.

5. Maximize Plaxo Pulse. Plaxo Pulse is the social stream you can find on your profile page. Every social media site is starting to have the waterfall-effect-social-stream (see: your Facebook wall).

6. Invite Your Trusted Connections to Join You on Plaxo. Notice I underlined TRUSTED. Do not import your entire address book to Plaxo because they ask. Of course they ask! They are wanting as many invitations to leave your hands as possible. Only invite the people that will not be offended by you spamming them with Plaxo invites.

7. Automate Your Plaxo Status Bar with Ping.FM. If you are using multiple networks like LinkedIN, Facebook, and Twitter you can automate a status update using a site called Ping.FM. Ping lets you send one status update that will hit all of your networks. This will save you a small amount of time in the long run but remember to keep personally visiting the sites as well. Add that human flavor into the mix!

8. Use Plaxo to Connect to Other Users. There is one HUGE benefit of using Plaxo to connect and market your business and services…. not very many people do it.

9. Build More Information about Prospects. Plaxo helps you very easily build your prospect database further because it’s easy to extract contact information from it. This technique can have negative and positive ramifications associated with it. Be smart or be sorry. Feed your email list and build out information about prospects to help in the selling process.

10. Advanced People Search and Plaxo Pro. (From Plaxo blog): Plaxo announced recently the launch of ProMail and Plaxo Pro. Once you find the right people, whether through Advanced People Search or your Company Navigator, you can use our all-new ProMail system to message them directly. Plaxo Pro also includes all the advanced address book features of Plaxo Premium, including Outlook Sync, the De-Duper, unlimited eCards, automated backup and recovery, 24/7 support, and more. Plus, we’ll remove the ads from your Plaxo Profile!

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