10 Tips to Integrating Social Media with Marketing

We had an excellent seminar this morning at Brandswag. The seminar was over the concepts of integrating social media into your overall marketing strategy. It is extremely important that every business drive social media through traditional marketing practices…. and vice-versa.

Below you will find my Powerpoint presentation from the seminar.

I wanted to break down 10 ways to integrate social media into your traditional marketing practices. The following tips are simple reminders that the world is changing and it is extremely important to shift with the edge.

1. Remember that customers are people first and buyers second

It is important to keep in mind that your customers are not only a demographic and a wallet… but an individual. If you start to incorporate the thinking of “individualistic marketing” your focus will be extremely… targeted.

2. People thrive on conversation and deals

A study recently released by Razorfish  states that of “those that follow a brand on Twitter, 44% say that access to deals is the main reason. The same holds true for those that added a brand on Facebook or Myspace, where 37% cite access to exclusive deals or offers as their main reason.” (pg 9)

There will always be a place for conversation and deals. Integrate your direct mail and coupon deals into your social media marketing.

3. Integration is extremely important because of speed and portability

Mobile technology is revolutionizing the way the world communicates. Social media will hit mass appeal because of the mobile phone and the pda. Thousands of text messages are sent on a daily basis… even an hourly basis… It is rumored that 4.5 billion cell phones will be on the market by the end of 2010. China has a mobile provider with 500 million cell phone users. We are going to be mobile… portable.. and fast.

4. We are shifting from uni-directional and bi-directional communication to multi-directional. (slide 16)

5.  Listening and monitoring your brand online

This is one of the more important things you can do before integrating social media into your marketing strategy. Use Google Alerts or Radian 6 to monitor your brand and understand the positive and negative influence the Internet is having on your company and clients.

6. Objective and Strategy need to be developed before using social media

Would you do anything in your business before planning out the ramifications of your actions? The same applies to social media. Now… if you would rather just throw ideas around without aiming… or acting… You are going to have a bigger problem than applying social media to your business. Ask yourself why you are going to be applying social media? Is it going to be for reputation management, brand awareness, or lead generation?

7. Add your social media profile links to your email signature

Do I really have to explain that? Need an incentive? Check out the way Hotmail grew by leaps and bounds using the footer in email.

8. Plan the use of social media within your company

Who should be using the company profile? Who should be adding content on a daily basis. It is extremely important to build out an internal social media policy. This should probably be one of the first things you deal with before entering a social media campaign.

9. Remember to build a content portal before pushing information through the Twitter-Face-Linked-verse.

It is extremely important to build out a hub for your content. You need to be driving people (users) from different sites to a central location. Why? It is easier to capture information and sell.

10. Don’t stress. Have fun.

Social media is not something to absolutely flip out about… it is important to understand and time will tell on the “importance” of the tools being created on the Internet. Remember to keep up-to-date and look for ways where social media can help strengthen your traditional communication strategy.

Take A Breath and Be Human

Go. Go. Go. Go.
Faster… Stronger… Better
I have to get it out… if I don’t… I will not be heard! I can’t let it go… I have to get out there!
Go. Go. Go. Go.

It is exhausting…. and yet somewhat fulfilling.

Every business owner can relate to this exhausting form of competitive spirit that overlaps everything from social media marketing to traditional marketing. You have to be first… You have to be the best… You have to be ahead.

I was scanning my Twitter feed this morning and Roger Byrne of Social Media Fish had a great post:

In your search to be the fastest and most comprehensive news provider on Twitter take a breath and be human (@imrogb)

It wasn’t a connection for me in terms of being the “fastest and most comprehensive news provider on Twitter.” I could really care less on how fast a tweet is sent out or how many “lists” I am on. I don’t know about you…. but sometimes I forget about the concept of taking a breath and being human. You get caught up in the race… in the push to be better… you forget about the fundamentals of running a business and your life.

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News Flash. Advertising Isn’t Dying. It’s Adapting.

This is my last post on the Razorfish FEED 09 Brand Experience Report. One thing I have learned while reading and studying the social media report is that marketing and advertising is not dieing… it is merely adapting. This may be old news to many of you but (in the social media world) the cry of the DEATH OF ADVERTISING… is constant… loud and clear. I have even taken up the battle-axe and screamed to the heavens about the slow death of the ad world.

Truth is… advertising will never be dead. The cycle of product promotion will always be a staple in the world of entertainment and communication. It is changing and adjusting with the fast changing world of online communication! The digital experience of the consumer is changing the way we communicate as brands… as companies. From Razorfish:

“According to our research, the overwhelming majority of consumers who actively engage with a brand digitally–whether by entering a contest, “friending” a brand on Facebook, or even watching an advert on YouTube–show dramatic upticks across the entire marketing funnel. Simply put, digital brand experience create customers.” (pg 4)

This change is not only happening in the world of social media but beyond… Consumers are engaging with brands on a completely different level. Through digital marketing and brand experiences consumers now have the CHOICE to communicate with a brand.

So what does this mean to us… the business owner, marketing executive, and sales person?

Shifting your marketing… adapting and changing with your environment is only the beginning. The world is changing and the business landscape will shift with it. Are you positioning yourself to take advantage of the future?

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Why Do People Follow Brands? Conversation or Deals?

This is the second post about the Razorfish FEED 2009 Report… as promised. I was reading a post from my friend Todd Muffley over at Fat Atom and it got me thinking about the future of online communication. His post is entitled, “Is Social Media One Big Coupon Book?” The premise of the post is captured in two sentences:

“If Social Media does become one big coupon book, watch out Newspaper, Magazine, Radio, TV and Direct Mail (to name a few). The old school push model of coupon distribution may just go the way of the VCR.”

The post is (of course) fueled by the Razorfish study which states that of “those that follow a brand on Twitter, 44% say that access to deals is the main reason. The same holds true for those that added a brand on Facebook or Myspace, where 37% cite access to exclusive deals or offers as their main reason.” (pg 9)

Now, the Razorfish study does not give a voice to all 200 million people using broadband Internet access but it does create a platform for discussing the main draw of social media. I would venture to say that the main reason a user FIRST joins a fanpage or follows a brand on Twitter is because of a contest or promotion. Once the individual becomes a fan the SECOND step is interacting with that fan in order to build some type of trust. Repeat customers are the best customers… nay… repeat customers with friends are the best customers.

There is always a conversation buried in the depths of a relationship being built between a customer and a brand. Where that relationship starts? Who knows? The important thing to remember is to have the conversation… which eventually leads to conversion.

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130 Million Are Being Influenced Online

I was reading the new Razorfish FEED Digital Brand Experience Report for 2009. This report is unbelievable and has some amazing statistics to help further the goal of increased use of digital marketing. I am going to be devoting the rest of this week to breaking down the Razorfish report.

At the beginning of the report Razorfish states:

65% of consumers report having had a digital experience that either positively or negatively changed their opinion about a brand. 97% say that their digital experience influenced whether or not they eventually purchased a product of service from that brand.

Razorfish surveyed 1,000 U.S. consumers (50.5% female, 49.5% male) in four major age groups. The consumers that were surveyed have spent $150 online in the past six months and have broadband access to the Internet. According to the PEW Internet & American Life Project, about 63% of all Americans today have a high-speed Internet. The use of broadband stat stat roughly translates to 200 million people.

With 65% of broadband users being influenced by brands online (130 million) it may be important to start debating importance of digital marketing. The use of the Internet is only going to increase over the next 5 to 10 years. It is important for brands to start learning and educating their employees and consumers on the values of digital marketing.

What is even more important than the 65% statistic is the fact that almost ALL of the 130 million people influenced by a brand made the decision to purchase (or not purchase a product) based on their digital experience.

Decisions are being made online. Are you putting enough emphasis on your digital brand… or are you wasting that money on a stationary billboard that individuals can not interact with?

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Quality, Service, and Expertise Do Not Matter

I am currently in a sales training class at Trustpointe, a Sandler Sales Company, who I highly recommend  to anyone looking for sales training and expertise. We were talking about the idea of quality, service, and expertise not mattering when involved in marketing communications. I have been wrestling with that concept over the past 48 hours and decided… who best to ask?

I have been under the assumption that it is absolutely idiotic to use “best customer service” in marketing communications. I’m still convinced that you have to be a little more creative  to gain the attention of a consumer base when using traditional marketing… even more when using social media marketing.

Plain and simple… everyone has quality, service, and expertise. What makes you different from everyone in your industry? If I get hit with marketing that says “Best Quality since 1889
“… Do I really care? No. I don’t.

I care about how you personally take care of your customers. I care about how you go about your daily routine.

Seth Godin has always said that people have come to expect that you have quality, service, and expertise… you do not have to keep telling us… show us.

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Talk About Who You Are Not What You Do

It can seem pretty simple right?

Talk about who you are… how you go about your daily routine… how YOU sell your product, service, or brand…

It seems fairly simple.. and yet.. it is one of the harder things for entrepreneurs and sales professionals. I am speaking from experience here! It is so hard to write about yourself instead of your industry. An industry is proven. An industry has research reports, professional opinions, and hundreds of pages of content.

There is only one of YOU… which is the point of this blog post.

There are millions of individuals in your business… in your industry. A portion of the individuals are writing content to spread over the many corners of the web. They are writing about the same thing… over and over… and over… and over again. Where do you differentiate yourself? How do you write and distribute content that will stand out.. that will drive business?

I will always resort back to the line inspired by Getting To Yes!: Customers are people first. People buy from people. Remember that they next time you sit down to write a blog post.

Write about what you do! There is only one of you… and thousands of them.

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Think Big and then Think Small

I’m not going to lie to you. This blog post is completely… and utterly… inspired by Jay Baer over at Convince and Convert. His blog post titled Get More Bait in the Water has a great thought that pushed me to write this blog.

“Thought leadership via social media content is about thinking big. And then thinking small.”

I believe that we are so focused on thinking big that we deny the concept of thinking small when deciding on strategy and implementation. It can lead to inconsistent messaging and promotion. We are talking about the death of many small to mid sized companies.

The overall strategy of a specific marketing initiative is the concept of thinking big. How are we (as a company) going to achieve our goals? How are we going to move from point A to point B and dominate the market? The overall goal of strategy planning is to think big! But creativity can only take you so far. I can use my own social media and design company as an example.

We do a ton of creative brainstorming. My role as head of business development allows me the luxury of thinking big.. 24/7. Early on we ran into the problem of implementation. We had some huge ideas both internally and externally but they were not implemented properly (for our clients or our company). My business partner, Brandon Coon, took it upon himself to be the implementation guru.  We hired an awesome company ran by Nicole Bickett to help us with process and we acquired an excellent project manager named Amy Rowe.

It is so important to remember the small things that make a BIG IDEA work. The same concept applies to your social media strategy and implementation. You have big goals but how are you going to accomplish the social media goals?

A top ranked blog or seach engine ranking takes small posts and careful planning to reach that coveted spot. Great lead generation tools for your sales team takes little ideas implemented over.. and over.. and over to work. In the words of the great Chet Holmes, “Pig headed discipline and determination is key to business success.”

Be pig headed and stubborn… but remember planning and implementaxtion.

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10 Ways to Stand Out from the Crowd and Win

In today’s turbulent economy it is extremely important for every business (both large and small) to stand out from the crowd. Brand awareness is huge in the competitive world. It is no longer good enough to deliver a superior product or customer service experience…. you need to be known as well.

How do you use the tools on the Internet (mainly social media) to increase your brand awareness and drive the competition into oblivion? And by oblivion I mean… the junkyard of dead businesses.

1. Start a Blog

In my opinion, starting a blog is the center point to all marketing activity online. If you are going to be spending time in social media it is extremely important that you have a central location for all of your content. People want to connect with you on a completely different level once you have started the communication process. Use WordPress to start a blog. When writing content it is important to schedule blog posts ahead in order to be completely successful at managing your time.

2. Develop An Outstanding Identity

Branding is huge when standing out from your competition. If your logo and brand identity have a unique twist from a quality design firm… you will be able to reap the rewards.

3. Use a Flip Cam to Record Customer Testimonials

Flip cam is a unique video camera that allows you to record up to 60 minutes of high-quality HD footage. The Flip cams are small enough they can be taken anywhere… anytime. You never know when you might have the chance to record a customer or an employee talking about your company. Upload the videos to YouTube and play them on your website.

4. Start a Referral Program with your Current and Past Customers

5. Tell stories about your daily routine

Many customers (both potential and current) want to learn about your company from the actual individuals running and working behind the brand. Tell stories about the daily encounters inside the firm. Did you have a trip to a local amusement park? Did an employee win a race or a exhibition league championship? Business is personal again.. now is the time to shift the way you communicate with the world.

6. Create a Facebook FanPage to Showcase Your Ideas to Your Fans

Facebook FanPages are amazing tools withing Facebook that will add onto the human capital value of your company. Ben McConnell from the Church of the Customer gives an excellent idea surrounding Facebook FanPage marketing:

When fans interact with a fan page on Facebook, that interaction is sent through the fan’s news feed, which goes to all their friends, practically daring a chunk of them to see what the page is about.

7. Use Email Marketing to Stay in Front of Prospects

Email Marketing is not dead and it will give you an edge over the competition if done right. I will leave this up to the professionals over at Delivera: If You are Going to Win. You Have to Play the Game!

8. Sponsor a Tweetup or Social Media Meetup

I know.. I know.. Tweetup sounds like a complete GEEK fest! If can be a huge source of potential clients depending on your demographic. There are many small business and c-level employees who have started to attend Tweetups. I have yet to see a local Tweetup sponsored by a company. If you are wondering how many Twitter users are in your general area try Twellowhood.

9. Fully Utilize LinkedIN Recommendations

In my opinion there is nothing more powerful than a LinkedIN recommendation. Why is that? You can only get so real (other than video) in the world of the Internet. A LinkedIN recommendation gives your happy customers the ability to give you the KUDOS your company deserves.

10. Encourage Your Sales Team to Use Social Media for Lead Generation

Driving Leads Through Facebook and Twitter Seminar

Brandswag will be hosting a seminar dedicated to teaching the fundamentals of increasing lead generation and MAKING MORE MONEY on Twitter and Facebook.

You’ve heard the buzz around the micro-blogging site Twitter and the social networking site Facebook… but now is the time to make it work for your business! We will teach you how to intimately use 5 of the main key tools of both Twitter and Facebook. You will learn how to create and facilitate relationships with your current and potential clients!

Other tips you will learn:

• How to increase your close rate using Twitter, Facebook, and social media
• How to drive an increase in lead generation using social media
• Make more money… period.

You will be able to leave the meeting and apply the concepts that very day!