Posted in My Life, business, social media
4 comments
19/06 2009

We Do What We Do and Why We Do It

Why do we do what we do? How many times have you asked yourself this question? Do it.

Why do WE do what WE do? There are a multitude of different answers depending on the person. We do it because we love what we do. I do it because of the challenge of running a business. Maybe, it is to be an employer and give people jobs.

When it comes to running a social media education company in Indianapolis I haven’t quite pinpointed the main push that drives me to work everyday. I love what I do, I love the people I work with, and I love the concept of educating people on the wonderful world of social media. However, there is one thing that always pushes me passed the edge and gets the juices flowing: that spark.

The spark of a business owner, employee, sole-proprietor, or salesman understanding the concepts of communicating online. When you are standing in front of a group of people you can almost see the light bulbs explode over their heads… in brilliant light… that is where I enjoy my life. Education can change businesses… shifting paradigms is important to growing companies.

If the only thing you can do is teach your clients something… anything… to make their lives easier, faster, and better… you have done the right thing. We are all striving for something and most of the time it is taking the red to black.

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Posted in Advertising, Corporate Strategy, Public Relations, Social Media Community, Social Strategy, blogging, business, content, corporate blogging, customer evangelist, small business, social media, social networking
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17/06 2009

Authenticity is Life. The Rest is Just Details.

How do you creat great content that is alluring to the general public and your potential clients? The simple answer would be keyword rich content and industry news. Oh yes, keyword rich writing. We all love it.

There is something deeper that tends to push one blog past the other in terms of the public attention deficit disorder: Authenticity.

Authenticity should be one of the driving focusing of your blog, your use of social networking tools, and your business. We are now in a customer centric world where people want to deal with… you guessed it… people.

Staying authentic with your content means you do not sound like the back of a brochure. It means you do not sound like the news anchor on the Fox Business Channel droning away about the pitfalls of capitalism.

It means..What does it mean?

Telling stories.

Creating visual memories of how you have helped clients. Telling the story of starting the business and being honest about the mistakes you made “growing up.” It means giving your personal opinion on activities happening in the market.

I think I speak for everyone when I say… we want to hear from YOU not your industry.

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Posted in Corporate Strategy, Marketing, blogging, innovation, productivity, relationship, social media, social media marketing, social networking, twitter
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16/06 2009

The Value of Thought Leadership for Your Business

Is thought leadership valuable for a small business? That is the question that is being asked around the blogosphere as of late. Is it important for an owner, sales director, or a sole proprietor to be involved and have their “head” into the concept of thought leadership?

Well. I would say yes but what is the definition of a thought leader?

Thought leader is a buzzword or article of jargon used to describe a futurist or person who is recognized among peers and mentors for innovative ideas and demonstrates the confidence to promote or share those ideas as actionable distilled insights (thinklets)

Now, I don’t have a clue what a “thinklet” is but there is the definition of thought leader from wikipedia. Does this strike you as something important for your business? Instead of thinking of a thought leader as a single individual why not view your entire company as a massive thought leader?

Using social media can help you develop and nurture your (company) thought leadership by sharing ideas, view points, and opinions on events in your industry. By developing trust you are developing thought leadership. Last time I checked… trust potentially can lead to a long term sale.

By constantly producing content that is genuine, up-to-date, thoughtful, and insightful you can develop a leadership base that will follow your lead.

What do you think happens when one of your readers runs into a pain point in their business that you talk about on a daily basis… lead generation at its best.

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Posted in Marketing, Social Strategy, Viral Marketing, small business, social media, social media marketing, social networking
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15/06 2009

Clinging to the Past and Destroying Your Business

I am reading the book Only the Paranoid Survive by Andrew Grove (Co-founder of Intel) in the book he talks about the inertia of success and how in some ways… it can lead to the defeat of your business in the long haul.

We are all searching for success in our businesses and when that success happens there is a tendency to wade through the water and not try to swim again.

“When the environment changes in such a way as to render the old skills and strengths less relevant, we almost instinctively cling to our past.” -Andrew Grove

There is danger in becoming complacent with success. This danger is unforeseen and will wreak havoc on any company that decides to wade into the water of success and not look up for more… plentiful streams.

We are experiencing a shift in marketing and communications that is changing the landscape of how companies and customers interact with each other. I am afraid that many companies have become complacent when it comes to communication with the very people that help them survive: their customers.

They would rather go back to the old way then forge ahead and try a new form of promotion… of business growth.

Beware of success in marketing and beware of the revolution that is known as the Internet and social media sweeping away your customers…

Directly to your competitors.

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Posted in Social Media Community, Viral Marketing, innovation, social media, social media marketing, social media mission, twitter
6 comments
15/06 2009

What You Can Learn From Tony Robbins About Twitter

I was browsing Twitter this morning (I know. It sounds stimulating doesn’t it?) and happened across Tony Robbins Twitter profile. If you have no idea of who Tony Robbins is… go check out his website. He is an extremely influential speaker and thought leader in the world of personal development. I was surprised to find that Tony Robbins very rarely used Twitter for communication.. only the broadcasting of messages.

Some may say that Mr. Robbins is accomplishing communication by using social media tools to spread a message… unfortunately he is not. Communication is a two way street and unfortunately, one-way messages rarely harness the power of social media.

What if Tony were to take 30 minutes a week to respond to his fans and supporters? What if Tony were to utilize the some 750,000 people following him on Twitter? He is probably accomplishing some type of thought leadership and a hint of viral marketing by continuing to use Twitter in this manner… but the roads that could be forged if he did more than just USED the tool… endless.

What can you learn from Tony Robbins about Twitter? Move from automation to emotion. You can automate anything in the world but it takes the human quality out of the process. Take some time and add personal c0mmunication into your Twitter strategy. You may be pleasantly surprised.

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Posted in Corporate Strategy, Marketing, Micro-Blogging, Public Relations, Reputation Management, blogging, corporate blogging, customer service, innovation, relationship, small business, social media
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9/06 2009

Expose Yourself. I Dare You.

“The lesson is, we all need to expose ourselves to the winds of change. We need to expose ourselves to our customers, both the ones who are staying with us as well as those that we may lose by sticking to the past.” -Andrew Grove, co-founder of Intel

I have a question for you… What is one of the largest public relations and customer communication problems facing companies?

I can help you out… it is ignorance and the decision to simply not listen. This concept can stem from every corner of a corporation or a small business. The CEO chooses not to listen because they simple do not know or a small business owner decides to ignore the ever changing world of customer communication.

We are experiencing a shift in how customers relate to brands. You can no longer hide behind a massive white paper, public relations firm, or marketing campaign.

The time is now. Expose yourself. Take the dive into the world of online communication. Start a corporate blog. Start a twitter campaign for a product. Get your customer service department trained in the ways of social media.

Can you feel the winds of change blowing through your window? Or did you decide to yank it close…?

Only to experience it being shattered.

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Posted in My Life, customer evangelist, indianapolis, social media
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8/06 2009

Twitter Can and Will Drive Business

Yesterday, I had the pleasure of participating in a first hand account of how Twitter can drive a customer to a place of business. This, my friends, is the story:

I have been wanting (for awhile now) to get my second tattoo. It has been a self-debate on how much I should spend, where I should go to be “tatted,” and what tattoo I should ink into my skin. I finally came to the point where I was ready to take the dive and step out into the world of tattooing but I had one more question to answer:

Where should I go for a tattoo?

I decided to ask the Twitter world where I should get my tattoo because I believe in the concept of word-of-mouth marketing over any other system. I sent a tweet out that read:

Best place to get a tattoo in #Indianapolis?

Within minutes I had multiple tweets from individuals telling me their favorite place to be tattooed in Indianapolis. Metamorphosis won over the rest because of the evangelists (customers) that love and cherish the work of the shop.

The sad part of this entire marketing test is that I was not contacted by a tattoo shop on Twitter. The other shops in Indianapolis may have missed an opportunity to influence my buying decision because they failed to use Twitter as a communication medium.

I will be heading over to Metamorphosis this week to get the tattoo priced and to finally get inked. Let this be a lesson to all… if you train your customers to be your Evangelists and they use Twitter… you should also join them on the platform.

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Posted in Social Media Community, social media, social media marketing, social networking
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4/06 2009

Using Social Media As A Sales Tool

I have been debating (with myself) recently about the concept of using social media platforms like Facebook, LinkedIN, Blogs, and Twitter as sales tools. A recurring picture keeps popping into my mind of a kettle warming on a stove waiting to boil over.. at just the right time.

Selling in social media can be directly related to the concept of the “slow boil.” You are producing content and creating relationships in the online environment that is slowly building your reputation as a thought leader. Your readers and your fans will be constantly involved in the conversation and trusting your advice when it comes to a specific topic or problem.

What happens when they reach a pain point? What happens when they realize they need your guidance and support?

I would venture to guess that it is going to be much easier to sell a prospect when they trust your opinion even before you walk in the door.

What do you think? Is social media a viable sales tool?

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Posted in Corporate Strategy, Marketing, Reputation Management, Social Media Community, Social Strategy, Viral Marketing, customer evangelist, productivity, relationship, social media, social networking
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3/06 2009

Killing the Machine with Social Media

First off… a side note… If you are not reading Convince & Convert by Jason Baer you should be. He always gets me thinking and brainstorming on new methods and ideas to marketing through social media.

If you were to think back to the days of (what we will call) old-school marketing…the days where big money won and the more you broadcasted the higher the return…it can be debated that the marketing arm of many companies ran much like a machine. Yes, there was some creative thought process involved but the communication model was more machine-like than we would care to admit.

They (the machines) started churning out hundreds of thousands of ideas in order to plaster on our minds the benefits of their products and services. More often than not, it worked.

In the age of the Internet, open collaboration, and social media the machine is slowly dying and giving way to a more sophisticated school of thought. The customer is now crafting the message of brands. The customer has castrated the machine of marketing and created a new form of communication.

In the words of Jason, social media is now at the forefront of the customer experience. The thoughts and ideas of brands are no longer crafted in the board room (which many people would like to believe) but created in our living rooms, restaurants, gathering places, and keyboards.

As a business owner it is up to you to listen to this message. To never ignore the potential that social media can have on your brand and welcome the unison of voices which are the PEOPLE who love your product… and..

the people who do not.

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Posted in Public Relations, Viral Marketing, Week With Whuffie, social media, social media marketing
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2/06 2009

Week With Whuffie and Negative Feedback

Continuing our dive into the world of Whuffie we are going to talk about the concept of negative feedback.

Many companies fail to adopt a social media strategy for their business because of a fear of negative feedback. I have been preaching continuously about ridding yourself and your company of that fear… because it is going to happen anyway. It is a vital part to marketing in the social media realm: reputation management.

In the book it talks about how to combat negative feedback in order to increase your social capital (or whuffie):

“The way you respond to negative feedback is as important for building whuffie as your response to positive feedback. In face, an open and nonconfrontational response to negative feeback can be even more beneficial for building whuffie than multiple responses to positive feedback. In every critic there is an opportunity to create a strong advocate for your company.” (pg. 89)

The one sentence to take away from the above excerpt (and I am going to repeat it again) is this: In every critic there is an opportunity to create a strong advocate for your company.

It is extremely important to remember that more often than not a critic is just looking for a response. They are wanting to understand reason for a specific action that brought along their negativity. Respond in kind and remember to be conscious of thier motives.

Never take negative feedback personally. Learn from your mistakes and become a better and stronger company for the future.

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