Taking Advantage of Twitter and NOT Getting Arrested

Hat tip to Shel Israel on his post, 7 New Tips for New Twitter Users

Social Media can be cumbersome for some to understand. Most of the questions center around large sites like Facebook, Myspace, or LinkedIn (especially in my small business environment). Recently, there has been an increase in questions regarding Twitter. Most of them center around, “What the hell is the purpose of Twitter?” or “I just don’t understand why I would want to know what you are thinking 24 hours a day.” OR “Why waste my time? Does it help my business?”

It took me awhile to finally understand the importance of Twitter. Other than the daily updates from friends and business acquaintances, I started seeing importance in community development. After using the tool over a couple of months I started forming relationships with the people I was following. I would be driving down the road and get an update on where someone was nearby. I’d stop. Talk. Relationship strengthened.

For those of you wanting to get into the Twitterific world, or what Shel refers to as Twitterville, here are a few steps you can take to get acquainted!

My opinion of Shel’s Most Important Twitter Guidelines:

3. Celebrities don’t count. You can always start by getting followed by a few celebrity Tweeters like Scoble, Calacanis and Loic. But they give you no credibility at all because they simply follow everyone. Their purpose is to be a new media star and it works well for them.

5.Have favorites. When you are new to Twitterville, you may not even notice that little star icon to the right of each tweet. You can use it to make that post a “favorite.” ….. It shows your sense of humor and your passion points.

6. Take your time. Twitterville works like any other neighborhood. People start by chatting about weather, lunch–silly little things. Sometimes the conversation goes nowhere, tapering off into cyberspace. Other times, the conversation deepens. It evolves into a real friendship or a business opportunity.

My 3 Tips of Using Twitter

1. Mix Personal and Business: The Social Media world is huge on the concept of being authentic on the Internet, whether it is blogging or having a profile in a social media community. Twitter is a form of micro-blogging and it deserves the same respect. When I decide to follow you or vice-versa I expect meaningful content. I don’t need to read a feed about your latest sales pitch. If I wanted sold I would walk into a Cutco Knife Convention. People want some authentic. They want to feel the personal side and the professional side. “Oh he has a business and a dog! That’s nice.”

2. Tweet and Meet. I take advantage of using twitter as a social stream and a information stream. I have met a couple of people off of twitter. I met BradJWard yesterday at Paradise Cafe! When you combing the online and off-line you gain an even HIGHER rate of relationship growth. I had never met Brad but felt like I knew him.

3. Relationship Building Leads to Business: In every aspect of business networking, a strong relationship usually leads to referrals and project collaboration. Why not use Twitter as a one of the relationship building tools? Start to follow your friends and you will run into like minded people.

Shel is a freaking genius, read the rest of his post for the rest of the 7 tips.

Duct Tape Marketing Missed: Part 2

Okay. So.

Blogging can sometimes be a humbling experience. I wrote a post yesterday about John Janstch post, If You’re Not Participating in Social Media. I am not going to link to my post.. just scroll down. Long story short, I went off on John for throwing out numbers instead of talking about writing authenticity and using a corporate blog as a communication tool rather than a social tool. John commented on the post:

A couple points of clarification – selling to “older” employees are your words, not mine – I simply said to folks who were not convinced social media made sense for an organization. Second, I agree with your point completely and have written about it often – so, in that context what I was saying was use the data to convince people that it’s worth developing a strategy around.

Okay, I will be honest. I felt a little bad. I decided to go back and research the Duct Tape Marketing Blog,to find examples of where John talks about being authentic in the social media/blogging world.

He has many posts talking about authenticity, “humanness”, and the importance of strategy/clear objectives in blogging.

Here are the excerpts:

Engagement Without Volume Is A Lot of Work

John: What matters always, always is the completion of meaningful long term strategic objectives. So, the discussion of who’s blog readers are more engaged or if 500 hyper engaged readers is better than 50,000 kinda engaged readers somehow starts sounding a bit like the discussion of the best college football team every year. Until there’s a playoff, and everyone has the same goal, the discussion is silly.

The Ultimate Social Marketing Question

John: When planning your social marketing strategies, tools and tactics the ultimate question you must ask is this – “What do I want the relationship with my customer to look and feel like?”

7 Ways To Get More Blog Comments

John: Show some humanness – No matter what your blog topic is readers like to know that the author is a human being. It’s okay to let that show and to add personal thoughts. Only you can determine how far to go with this, but I know that your readers will connect the more they know your story.

John caters more toward the small business market when it comes to blogging and online marketing ideas but his ideas can still resonate at the corporate level. Believe me, they resonate.

Duct Tape Marketing Misses On Corporate Blogging

I read the Duct Tape Marketing blog every once in awhile. It resides in my Google Reader, updating ever so often, giving me small tidbits of information. I usually get some good pointers from John Jantsch. Today he wrote about a new Universal McCann Wave3 research into social media citing it as a great example to help employees sell social media to their “older” (John did not say that. It was me) employers.

Here are the points of reference:

• 73% of online users read a blog
• 57% join a social network
• 45% have started a blog
• 83% have viewed a video online
• 39% subscribe to RSS Feeds
• 36% think more positively about companies that have blog

John uses the research to give advocates of social media key points to throw out at corporate board meetings. “I don’t think we should be doing the whole blogging thing.” “Well, check out these stats from Universal McCann Wave3! We should do it.”

In my humble opinion this is completely the wrong approach. There is a reason why 73% of people read blogs. They want authentic information from individuals and companies. Can you truly create authentic communication when the only reason a corporate culture decides to blog is because of a stat?

“OMG. People are reading blogs and joining social media? We should be a part of that social media stuff! Wait. Bright shiny object. Where?”

Strategy. Strategy. Strategy. Don’t do something because it is the new best thing! Do it because you have a planned approach. Do it because you want to communicate in a REAL way with your clients. Do it because it is a part of a communication PLAN.

If you jump into social media with a fractured plan, you will get a fractured response. Everyone needs to be on board, from top to bottom. It need to be from the mail room student to the CEO.

Socially Creative Corporate? When is the Right Time?

(major hat tip to my blogging mentor Douglas Karr for his post: When Should a Company Dive into Social Media?)

There is a massive argumentative and substantially humorous conversation circling the steel and glass of corporate culture.

1. When should we jump into social media? Loaded question.

2. Should the CEO have a blog? Should upper management have a blog? Maybe even the peons? Yes. Yes. Yes.

3. Should the blog be Internal or External or BOTH!? This is all dependent on your strategy.

4. How do we combine a work tool with a social tool? I would read up on Best Buy’s Blue Shirt Nation.

5. Should Sharepoint be used as a social media tool? HELL NO. Do you have a paper towel? I just threw up on myself.

6. How do we manage and protect proprietary information on social media platforms? You can’t. Unless you control the social media platform (refer to question 4).

There are, of course, hundreds of questions that follow the simple ones listed above. The biggest problem corporate America has with Social Media is not necessarily managing and building of the platform (up for debate if IT gets a hold of it) it is the beginning. How do we get into Social Media? What is the best way to enter the information flow? should it be a corporate strategy or a marketing strategy?

Doulgas Karr does a great job at answering this question in his post:

I advise that social media and blogging are not a marketing strategy, they’re a corporate strategy. It’s not simply putting yourself out on the market to jump on the latest band wagon and consumers will flock to you. Social media takes time, a strategy and the right resources (both tools and people).

As one of the leading GENIUSES behind Corporate Social Media, Douglas knows what he is talking about. Both Douglas and I have written extensively about being Authentic when writing a blog or getting involved in a social media community.

From Doug: You must involve all the leaders in your company – those who own the strategy of the corporation.

Strategy and Marketing should go hand-in-hand when debating whether to enter the social media world. This message is not only catered to corporations it should also be the focus for small businesses. Do not throw yourself into social media (whether blogging or networking) if you do not have a sound strategy. Without a social media plan/goals your productivity will plummet! You will be inundated with thousands of pieces of information and overwhelmed.

Strategy. Content. Participation. Authenticity.

Social media can be a fragile world, an extremely narrow path, proceed with care.

Most of all, HAVE FUN! This isn’t a corporate board meeting with Fiji water bottles. This is the information highway BABY! Take your time, hit it hard, and reap the benefits of open-communication!