The Power of a Decision. Be A Risk Taker!

There are times when I stumble through Seth Godin’s blog and he rocks my life into oblivion… this morning it happened again. Seth has a post about decision making and the power of making a decision in the world of business growth… as many decisions as possible. Interesting thought right?

From Seth’s blog:

No decision is a decision as well, the decision not to decide. Not deciding is usually the wrong decision. If you are the go-to person, the one who can decide, you’ll make more of a difference. It doesn’t matter so much that you’re right, it matters that you decided.

Don’t you feel like standing up and singing hallelujah? Don’t you feel like making some strategic decisions? I know I do.

What is keeping you from moving to the next step of business growth? Is it a marketing initiative? Is it jumping into social media (God forbid)? Are you letting yourself make decisions that might have a negative effect on your bottom line… that is key. Successful businesses take risks and live to tell about it.

And if you don’t live to tell about it…

At least you can say you tried your best and gave it your all. If you don’t make risky decisions and adapt to the changing world… you may be dusting off that resume.

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11,000 Reasons to Listen to the FTC

Hannah is an attorney at Hollingsworth & Zivitz, PC where she focuses her practice on business law and entrepreneurial services. Hannah is one of the few attorneys in Indiana to offer experienced legal guidance on promotional law, including advertising, sweepstakes, contests, consumer privacy, and e-commerce related issues.

Have you ever used your blog to review a product you received for free?  Have you ever offered a fellow blogger a deal where you review his product or service if he reviews yours?  Did you disclose that deal to your readers?  If not, it is time to start.

This week, the FTC announced new rules aimed at increasing transparency used in social media advertising.  Starting December 1, 2009, bloggers and other users of social media such as Twitter and Facebook must disclose if they have received any type of payment in exchange for promotion, advertising or endorsement.  This seems to include in-kind exchanges, free product or good old fashioned money.

Almost every business has a blog these days.  It is a free, easy way to reach existing and potential customers.  And there is a lot of trade going on out there in the blogosphere.  Bloggers commonly receive gratis products or services in exchange for a positive write up.  Companies who send out free stuff have nothing to lose, because if a blogger doesn’t like their product or service, the blog simply doesn’t review or promote it.

In many communities there is a spider web of connections among successful social media sites.  But the era of “you scratch my back and I will scratch yours is over.”  Bloggers who promote one another for pay, free goods, free services or simply shared promotion now face significant penalties from the Federal Trade Commission, up to $11,000 per violation!

What does this mean for your business?  Well some common social media practices that may be affected include anything from writing a positive comment on Facebook in exchange for a free hat to writing a recommendation for a CPA on LinkedIn for a discount on your taxes.  You may think that the blogosphere is so vast and there is too many infractions out there for the FTC to catch you, but don’t forget about Naptster.  The federal government cracked down on anyone and everyone, including teenagers living in their parent’s homes, simply for downloading a few songs.  The FTC is primed to make an example of any business violating these new rules.  Don’t subject your business to an $11,000 fine.  If you are promoting another company’s product or service on a social media site, and you have ANY kind of relationship with that company, be sure to disclose it.

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Quantify and then Qualify Your Social Media Relationships

Corvida has an awesome post on Chris Brogan’s blog called Decreasing Our Connections While Increasing Our Networks. The basic rundown of the post (which you should go read) is her exasperation over the amount of “friends” she has over various networks and the lack of a deeper and real connection. This conversation surfaces quite a bit when I am speaking to groups of people about social media. Where do you draw the line on relationship building in the social media environment?

From the post:

Maybe growth on some of these networks isn’t the best thing in the world. Should there be self-imposed limits on how many people you befriend? No because in the end, while your network growth may increase, your connection with your network still increases. However, the rate at which the connection can increase actually decreases. Did that make sense? Unless your friends are constantly questioning you or keeping tabs on you, it’s going to take a lot longer to make deeper connections the more your network grows.

We have been talking a lot about creating deeper relationships through social media. When you are adding hundreds of people on networks like Twitter, Facebook, and other networks it is hard to make the same connection as before! I wrote recently about turning friends, followers, and subscribers into a deeper connection. After all the purpose of sharing in a community driven environment should be relationship building whether for business or personal use.

The question has been presented: How do you take the massive amount of users on social networks and par them down to create meaningful relationships online? Quantify and Qualify.

Quantifying Your Social Media Experience

There are some networks where a huge following is necessary to gain the full experience of the site. Some would argue that Twitter is the site to use for a massive follower base. I am still torn over the notion of having a huge amount of followers on any site. I tend to use Facebook and Twitter to quantify my follower based. I want people to experience my personal side . Quantifying in a social media world basically means I gain an increased quality of experience based on the quantity of the people I am following.

Qualifying Your Social Media Experience

I qualify my niche networks in social media. I have found that I have an increase in quality without necessary having a huge quantity of followers on my geographically direct communities. Smaller Indiana and LinkedIN have been my niche quality sites for my social media experience. Smaller Indiana is a geographically located social network for people in Indiana. And for LinkedIN? I only tend to add people I have met in an offline environment on LinkedIN. My niche networks tend to be the place where there is a direct form of quality conversations.

How do you manage your networks? Do you find you get more or less quality based on the quantity of your friends or subscribers?

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Do Tight Corporate Social Media Policies Help or Hinder?

Linda Skrocki is the Senior Engineering Program Manager/Owner for Sun’s primary, external-facing community sites (blogs, forums, wikis, etc.). In addition to being a corporate social networking evangelist, she has managed many of Sun Microsystems highest profile web programs over the last 9 years.

What is your risk & transparency tolerance?

That’s a question every company must ask before embarking on their officially branded new media journey, but let’s be honest, tightly controlled content is nothing more than traditional website content and/or press releases. If that’s the most risk your culture/policy allows when it comes to marketplace conversations via social media platforms, don’t waste time and money implementing an external-facing officially branded collaboration site — it simply won’t be an environment conducive to meaningful, authentic marketplace conversations and certainly won’t foster healthy business relationship building that ultimately affects your bottom line.

If a tightly controlled or no approach is the chosen path, it’s important to note that conversations about your company, good and bad, won’t cease to exist. They’ll just have to happen elsewhere — most likely in places far less findable by you; thereby, giving you less opportunity to:

• amplify positive company & product feedback from the marketplace
• strengthen your company & products by listening and acting upon negative feedback
• rally interest and extend awareness by being able to easily participate in the conversations

(Re)evaluation of our fears

Still reading? Thinking your company’s social media policy might need a laxative? Not sure how to get started? Try this: Each overly rigid policy term is based on fear of a specific situation. Examine each term & it’s fear-based situation & ask:

1. Aren’t these legal bases already covered in our company’s employment terms and/or site Terms of Use?
2. Why are we trying to control conversations employees & the marketplace may have on social sites any differently than conversations they have at a bus stop, dinner party, etc.? Don’t we want them to drive awareness of our company and products?
3. Why are we scaring our employees to a degree that they don’t want to engage in cool and interesting marketplace conversations about the company and our products?
4. In the statistically* unlikely event that an employee goes hostile and says bad things about us,
   a) do we really think policy will stop them?
   b) wouldn’t we want the likely inaccurate rant to happen in our own backyard where it’s more easy to find and respond to?
5. Is it really worth sacrificing hundreds of thousands of fruitful conversations because we’re afraid of a possible nasty conversation?
6. What if the nasty conversation happens? Why can’t we just counter by publicly correcting the inaccurate points with facts and own-up to the accurate points by making our product stronger and gaining bonus points for driving this awareness?

Relax, Trust & See Goodness Unfold

I’m not saying let go entirely. Employees appreciate guidelines. They want to remain gainfully employed and don’t want to get themselves or the company in trouble. They may not clearly be aware of the company’s stance on topics to avoid if they are buried in pages of legalese. To augment existing employment terms, a set of brief, comprehensive social media guidelines will not only stand a better chance of actually being read by your employees, but will set everyone’s minds at ease by knowing how to effectively engage in the social media space.

If you need a solid example of an effective set of guidelines, Sun’s Guidelines on Public Discourse has stood the test of time and has proven to be amazingly effective not only for Sun but for other companies who have used it as a model.

* Example: http://blogs.sun.com, along with the Guidelines on Public Discourse, deployed in 2004. No approval is required prior to employees blogging. The original tag line “This space is accessible to any Sun employee to write about anything” remains in place. As of this post, there are more than 140,000 blog posts and only a handful of possible policy violations have been raised.

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5 Steps to Using Social Media for Lead Generation

Why is it advantageous to use social media as a lead generation tool?

Yesterday we talked about a new way of thinking for the marketing professional… thinking of your customers as people first. So why does this matter? Why is it beneficial to start communicating directly to your consumer base in a peer-to-peer environment instead of mass marketing?

In my opinion… the sell can be made easier.

We (business professionals) are all searching for ways to better market to our consumer base. How can you be creative and produce advertising that will catch the attention of a passerby? How can you create a brochure that will pull people into the folds and sell them on a product? Using social media can help bring the guard down of a consumer. We all exist in walled gardens… holding our purse strings tight to our chest. It is very rare that anyone or anything will ever get into our mind to sell us on a process. We tend to listen to our peers more than anything else.

Social media (especially blogs) can help in building trust between an individual and a brand. Let’s use social media to build that trust.

1. Tell customer and personal stories on your blog. If you currently have a blog for your company be very sure that you are telling stories and not regurgitating industry information. How are you setting yourself apart from your competition? You are more likely to garner leads (in the long term) if you are telling stories with personality and flair. People will latch on and relate with stories about other customers.

2. Utilize LinkedIN now and forever. LinkedIN is a powerful tool. If used correctly it can open up huge potential for networking with like minded individuals. Your current customers and likely to be connect to other individuals that could be powerful referral sources for you. Do not underestimate the power of your current customers.

For more tips on using LinkedIN: 10 Ways to Use LinkedIN,

3. Connect to a Local Social Network. In Indiana we are extremely blessed to have the local networking site of Smaller Indiana. Smaller Indiana has over 7000 professionals across the state who are willing to talk, debate, and share information among each other. We have used SI to connect to hundreds of individuals and business owners. By sharing in experience and then connecting offline you have a great opportunity to build trust.

4. Track local users on Twitter. If you are currently using Twitter to share information it is extremely important to connect with potential customers in your area of influence (Do you see a trend forming here?) You have the ability to search over different keywords while using Twitter. If a user is talking about a topic that is central to your business… communicate with them!

5. Encourage Your Peers to Share. One of the more powerful parts of social media is the ability to share content over a wide-spread group of people. Encourage your connections, customers, and friends to spread your story out across the masses.

You should always keep traditional marketing in the mix whenever possible. Social media is not the end all of the marketing kingdom. However, the tool will give you the ability to connect with individuals on a completely different level… building trust… and eventually the sale… in the process.

Customers Are People First. Marketers Are Fundamentally Flawed.

I have been reading the influential book Getting To Yes by Roger Fisher and William Ury. The entire premise of the book is based around negotiating and how to reach a desirable outcome. While reading through the beginning of the book I came across a section titled: Negotiators and People First. It had me thinking about social media and how we are fundamentally flawed as marketers when reaching out to the desired consumer.

A basic fact about negotiation, easy to forget in corporate and international transactions, is that you are dealing not with abstract representatives of the “other side,” but with human beings. They have emotions, deeply held values, and different backgrounds and viewpoints; and they are unpredictable. So are you.(pg 19)

This first thought hit me like a ton of bricks with more of a mental pain than a physical one.. of course. If you replace negotiation with the word consumer it is easy to see where we are flawed as communication professionals. Social media is opening up the world of peer-to-peer marketing and the single customer. How can we play in this world while using strategies from the past?

They have egos that are easily threatened. They see the world from their own personal vantage point, and they frequently confuse their perceptions with reality. Routinely, they fail to interpret what you say in the way you intend and do not mean what you understand them to say. (pg 19)

We assume that our customer profiles and survey groups are defining a subset of the population. We assume that the demographic profile handed down by the marketing department is not just a generalization but absolute fact. We design multitudes of campaigns around consumer types based on personality profiles.

And then… we spend hundreds of millions of dollars on marketing campaigns that technically work because they are driven down the throats of the public.

Shouldn’t we be examining the people problem? Customers are people first and buyers second. What is the best way to communicate? Use the tools afforded to you through the Internet to reach a desired outcome: communication.

We are truly in the age of communication. Your customers are using social media tools on a daily basis to communicate their thoughts, ideas, pains, needs, and wants. I cannot see a better way to find that perfect customer than communicating with them on their turf… their home base.

When you are building your strategy plan for 2010 or trying to fill out the end of the year ask yourself, “Am I paying enough attention to the people problem?”

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Creating A Strategic Communication Plan

Today’s guest about is by Manunya Nookong. I met Manunya through the social networking site, Smaller Indiana. I had an excellent conversation with her about strategic planning and I asked her to write a guest post.

When people hear the term “strategic planning,” they think of something rather complicated, intimidating or time-consuming, and it makes them lose interest. I am a big fan of strategic planning. I use it because it really works and is highly effective, I just want to see if there’s a way to make people think that it is not that hard to do. All it needs are strong attention to details and determination to improve business.

Of course, strategic planning takes time, but think of what a business can gain after it’s done: a new way to do things around the organization that helps employees to perform better. The result of their planning effort is invaluable. Employees will learn more about their business environment and what impact the business’ productivity.

A strategic plan brings business a clear direction and strong sense of purpose. Employees get to be creatively and effectively involved. They will learn what they need to do, how exactly they can contribute, and when their tasks need to be done. At the end of each strategic plan, employees will be able to see and evaluate the result of their effort.

Now, what is strategic planning? Strategic planning is a management process that includes direction and a series of steps that helps a business do things to achieve their goals.

A strategic planning model can be broken down into four different phases.

Research and Analysis

-Analyze business situation: Understand what goes on in the situation. Find out what the issue is.

-Analyze organization: Find out where the issue started, internally or externally, and who is responsible for it.

-Analyze key audiences: Key audiences are people who closely interact with the business’ issue. Find out who they are, define them in the plan and see what they want or expect according to the issue, what their relationship with the organization is, and what their communication involvement with media and society look like.

Strategy

-Establish business goals and objectives and a position of the organization (or its products or services): Develop realistic, specific and measurable objectives that identify business’ expectations. For example, in company A, its use of corporate blogs increases the number of visitors 25% during the first two quarter of 2009. An objective can be to increase (change in behavior) Web visitors (audience) 15% (level of change) through the use of corporate blogs by the end of 2009 (timeline).

-Create action and response strategies: Create action plans and direction for the organization activity and key messages.

-Use effective communication: Find key points about the organization and communicate those through new key messages.

Tactics

-Choose communication tactics: Consider all communication channels (face-to-face, internal media, advertising media, news media, etc.) and find the most appropriate channel to use with each key audience for the organization’s current issue

-Implement strategic plan: Develop time-line and budget to implement the strategic plan.

Evaluation

-Evaluate strategic plan: Assess whether business objectives have been met, and see if they need to be modified/revised, or can continue with the current plan and activities. Measure the effectiveness of each chosen tactic according to the business objectives.

These nine steps will help strategic planners and employees become more organized in their planning and execution. A strategic plan does not have to be complicated. Start with a simple one and get familiar with the idea. Before long, it will become second nature. Employees will start to think and work strategically and they will certainly see improvement in their organization.

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Why Kodak Thinks You Should Use Social Media

Kodak has been doing some interesting things in social media over the past couple of years. Leave it up to the photo giant to release a Kodak_SocialMediaTips_Aug14 describing their experience using the tools. There is some extremely valuable insight from the Chief Marketing Officer, Jeff Hayzlett. I thought I would lay out some of the key points he made in his introduction letter at the beginning of the report.

“Why do I take the time to use social media like Twitter and Facebook? Because in today’s media landscape, it’s vitally important to be where our customers are. Kodak has always embraced this marketing philosophy, and today that means being active in social media.”

This is a huge step for corporations to make when using social media as a tool for communication. It is encouraging to see a c-level executive using and relating to the tools within the social media world.

“Social media has enabled new ways to initiate conversations, respond to feedback and maintain an active dialogue with customers.”

“I strongly believe that if you get involved in social media, it will grow your brand, strengthen the connection between you and your customers and keep you grounded and aware of what people really think about your company. It’s well worth the time invested.”

Kodak is making pretty large strides into the world of online communication. The research report is pretty simple but powerful in the same way. For many social media users the information contained in this report may seem secondary knowledge… but for the majority of the CEOs, CMOs, and business owners in the world… it is a light shining through the darkness.

Well done Kodak… Well done.

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5 Ways to Track Your Competitors Using Social Media

My post on Tuesday talked about the growing trend of social media being used in order to gain more lead generation and marketing potential in businesses across the nation. You are going to need to be online. You are going to need to have a voice in this world of social communication.

Can we talk about another reason to be on social media? Are your competitors using it? This should be a deciding factor in whether or not you get involved. So where do you start? The first thing is to investigate.

1. Sign up for an account at Competitious.

Competitious is a cool tool that allows you to track, organize, and solidify data from your competition. Right now the beta is a free account… jump on over… sign up and try the tool. It also allows you to share and collaborate on different forms of data internally inside of your company.

2. Use the search tool SocialMention.

SocialMention is a keyword based search engine that aggregates different forms on content from across the web. You can search on microblogs, blogs, comments, events, and images (to name a few). Receive free daily email alerts of your brand, company, CEO, marketing campaign, or on a developing news story, a competitor, or the latest on a celebrity.

3. Google Alerts never hurt anyone.

Google Alerts is an awesome tool that allows you to sign up for… you guessed it… email alerts when a keyword is used in any type of content on the web. I have setup keyword alerts for Indianapolis social media, social media, Kyle Lacy, Brandswag, Twitter Marketing, and corporate social media. Check out this tutorial on how to use Google Alerts.

4. Do some investi-ma-gative journalism.

This should probably be step number one but it seems pretty simple… go to their website. If they are using social media in the right way they should be listing the tools in which they use. Follow them… feed them.. watch them. You could learn a ton from the way they share information.

5. Use HubSpot to track down the competition.

Hubspot has plenty of tools that allow you to track and influence different levels of your competitors use of social media. They give you the ability to track conversations online and hook up with different influencers in your industry. This is a paid service but it can extremely beneficial to the long term success of winning over the competition.

Get out there and listen to the net!

Are there any tools you have used? I would love to hear more!

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Defining Change As An Individual

I found this amazing example of kinetic typography last night and it created an idea that is not new… but needs to be rehearsed and rewritten hundreds if not thousands of times. Do we fully understand the power we have as an individual? Do we fully understand the power we have as a community of individuals?

I am not speaking of change in a political sense but change in a single… solitary way… a change in individuality that has the power to spread across the many platforms of communication afforded to us.

Smaller Indiana is just one example in the many different platforms that allow your individuality to shine through… the many platforms the allow for ONE person to make a change that could empower thousands of people toward the same goal.

“In my observation it is you that creates the change by challenging your own individuality…creating that positive atmosphere for yourself and every person surrounded by your presence. And in the end it is all in simple action… whether it is conducting by individuals as a whole or just by one person.”

Because of the tools afforded to us by the Internet and technology… we have the ability to spread our own message to hundreds of thousands of people…

What is YOUR message? Are you challenging it?

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