The 4th E of Social Media is Engage

Kat Jaib beat me to the punch! I had been writing this 4th step in implementing a social media strategy as engage and Kat beat me to it in a comment earlier on my morning blog post. Kat is right when pertaining to the 4th E in the social media strategy: Engaging the Community

After you have stepped through the 3 E’s of Embrace, Educate and Empower it is important to engage the community in conversation. If you think of it as an action point you are listening and learning. By engaging the community you are creating action steps to supporting relationships to the people using social media.

Engagement means you care about what other people are saying online. What happens when you actually listen and engage? You create a new lead generation and communication tool.

When people know you care… they return the favor.

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The 3 E’s of Social Media: Embrace Educate and Empower

I had the pleasure of talking to the Indianapolis Public Relations Society yesterday about the evolution of technology. The concept of the presentation is to shed light on the ever-changing landscape of communication. How is technology changing the way we communicate? How are WE (as communication experts) transitioning into the new age? Are we allowing for a paradigm shift?

The people attending the presentation are stoic figures in the public relations community in Indianapolis and while talking with them I realized three important principles to implementing social media into your organization.

Embracing. Educating. Empowering.

Embracing: The first step in implementing a social media strategy for your business is to embrace the concept of communication in the online environment. It is simple. It means you recognize the change that is transforming the way millions of people communicate on a daily basis. As a brand, you are embracing social media as a way to create a marketing message and tell a story to thousands of potential clients. You do not need to be particulary comfortable with the notion of open communication but you DO need to understand the concept of implement a strategy into your business.

Educating: Once you have embraced the concept of using social media as a communication platform.. it is important to educate yourself and your staff in the philosophy and practical use of the platforms. Whether you are debating on using tools like Twitter or Facebook it is important to educate yourself in the simple and complex workings of the social media world.

The first step in education? Listening. Listen to what people are saying on the Internet about your company, product, or industry. By listening to the masses you will be able to adapt yourself to the world of online communication.  There are also great seminars and learning environments to immerse yourself into.. every city has them… search and you will find.

Empowering: After embracing the tool and educating yourself (and your team) on strategy and usage it is time to empower the actual implementation of a social media strategy. This could mean with money, time, and other resources. Use the strategy plan you have written (or had written from an outside firm) and empower your team to use the tools.

Remeber that pig headed discipline always wins out in the long run. Empower yourself to have the discipline to stick with the strategy you have crated whether it surrounds blogging or a use of a social network.

This is just the start to great journey that is unfolding in front of us. Use the Internet to communicate (both internally and externally). I think you could be pleasantly surprised at the outcome.

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15 Ways to Promote Your Blog Offline

The website is changing. The simple fact that individuals are wanting, craving, and needing updated content is generating a ton of traffic to one thing on your website : your blog. We know of multiple ways to promote your individual or company blog online but what about offline? The following is a list of 15 ways to promote your blog in a “traditional” sense. Some of the tips are a little outrageous but ya know what… we are all outrageous in some way… That is business, baby!

1. Put your blog address on your business card. If you have a personal bog (like mine: www.kylelacy.com) or even if you have a business blog off of your current website (example: getbrandswag.com/blog). Single out your blog on your business card.

2. Talk about you blog with every breath you take.. every move you make. This does not mean you overpower and drown people with your blog thought and opinions. This DOES mean that you talk about your blog when the time presents itself. If somebody is asking your opinion on a certain topic… give them your ideas and point them towards your blog.

3. Stick em up! Stickers for promotion. I have seen multiple bloggers and Internet-preneurs have stickers designed and printed that promoted their blog. If you have a catchy URL or tagline (example: Sometimes it is better to be socially creative) it might be a good idea to produce some stickers and hand them out.

4. Traditional Networking Rocks. Find a Chamber or a Rainmakers. If you are a small business owner, sales manager, or account manager… you are more than likely already involved in a traditional networking event. Hand out your business cards, pass out your stickers, and talk your blog up! People want to read content that helps them with a pain point in their lives. Help them out and they will be forever grateful!

5. Hire a Dominos or Liberty Tax Guy/Girl. We have all seen them holding a promotion sign and dancing on the side of the road. I have had my fair share of almost running them off the road by accident but out of all honesty, it could be a great way to promote your blog. There is one benefit to hiring a roadside promotional person… they are hardcore!

6. Ninja Attack on Display Computers. This idea comes from Future of Blog. If you find yourself in a Best Buy or any store that may have display computers… jump on the computer and surf to your blog and walk away. Now, this is not going to push any valuable traffic to your blog (who knows) but it was a funny idea.

7. Write an article for a magazine. There are plenty of local magazines around your area. Find the magazine that caters to your demographic and write articles for submission. This will help in your ability to gain traction with a knowledge hungry public.

8. Expensive Traditional Marketing. It pains me to write this portion of the tips but the ideas can still be used to promote a blog. Buy traditional marketing. Traditional marketing could be anything from radio, TV, billboard, or yellow page advertisements. I wouldn’t mind seeing my blog on a billboard but honestly, you have to REALLY justify the cost.

9. Sponsor a fund raising event. Find an event or not-for-profit that you can sponsor as a writer or blogger. This will help in your promotion to the community. One tip: Make sure you believe in the community based sponsorship before you buy.

10. Attend Conferences and Conventions. This idea could be delegated to an individual inside the company or yourself… it is all dependent on your time and ability to commit to different conferences. The same concept applies to offline networking groups applies to attending the conferences and conventions in your industry. Your online relationships are SO much stronger if you connect in the offline environment.

11. Get a vehicle wrap going on your car. We have all seen the massive car wraps. If you are wanting to REALLY promote your blog… get a car wrap but to be honest… I wouldn’t recommend it.

12. Write a Press Release and Include Your Blog. There are individuals better at writing about promotion through the use of public relation tactics but it is still a viable option to promoting your blog.

13. Attend a TweetUp. You are probably already using Twitter and if you are not… you probably should be. Twitter users usually have different networking events where different users can meet each other in a specific geographic location. Attend a TweetUP and give more face time with the people you communicate with online.

14. T-shirt It Up. This tip comes directly from @baldeagle on Twitter. Put quotes from your blog on a t-shirt. Make sure that you wear them around as much as possible. This may seem a little egotistical but come on… most of us are… at least a little bit.

15. Create a brochure with your top post. Many of us are in agreement when we talk about the power of an integrated marketing approach when it comes to promotion. Create a brochure that is catered directly to your blog. Take the best and top read post from your blog and transfer it to the print material. Be sure that you hand your blog-chure out whenever you have the chance. This could be extremely valuable at speaking engagement. I have printed blog posts out in order to hand them to event attendees.

Authenticity is Life. The Rest is Just Details.

How do you creat great content that is alluring to the general public and your potential clients? The simple answer would be keyword rich content and industry news. Oh yes, keyword rich writing. We all love it.

There is something deeper that tends to push one blog past the other in terms of the public attention deficit disorder: Authenticity.

Authenticity should be one of the driving focusing of your blog, your use of social networking tools, and your business. We are now in a customer centric world where people want to deal with… you guessed it… people.

Staying authentic with your content means you do not sound like the back of a brochure. It means you do not sound like the news anchor on the Fox Business Channel droning away about the pitfalls of capitalism.

It means..What does it mean?

Telling stories.

Creating visual memories of how you have helped clients. Telling the story of starting the business and being honest about the mistakes you made “growing up.” It means giving your personal opinion on activities happening in the market.

I think I speak for everyone when I say… we want to hear from YOU not your industry.

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Expose Yourself. I Dare You.

“The lesson is, we all need to expose ourselves to the winds of change. We need to expose ourselves to our customers, both the ones who are staying with us as well as those that we may lose by sticking to the past.” -Andrew Grove, co-founder of Intel

I have a question for you… What is one of the largest public relations and customer communication problems facing companies?

I can help you out… it is ignorance and the decision to simply not listen. This concept can stem from every corner of a corporation or a small business. The CEO chooses not to listen because they simple do not know or a small business owner decides to ignore the ever changing world of customer communication.

We are experiencing a shift in how customers relate to brands. You can no longer hide behind a massive white paper, public relations firm, or marketing campaign.

The time is now. Expose yourself. Take the dive into the world of online communication. Start a corporate blog. Start a twitter campaign for a product. Get your customer service department trained in the ways of social media.

Can you feel the winds of change blowing through your window? Or did you decide to yank it close…?

Only to experience it being shattered.

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The Most Valuable Commodity is Information

“The most valuable commodity in the world is information.” -Michael Douglas as Gordon Gecko in Wallstreet.

Oliver Stone understood the value of content and information while writing the movie Wallstreet in 1987. In the movie the concept of information is a little skewed because of the nature of the film but the idea still reigns true.

Gordon Gecko used information to learn about competition and his employees and the same goes for business owners across the globe. The global competitive landscape is demanding more from marketing and communication departments.

While I do not condone using information unethically… I am speaking more on developing thought leadership and trust behind your brand. It is important to create content that is valuable to your consumer… your demographic target… your niche as a company.

What are you creating that is helping your customer? What are you writing, sharing, and adopting that can change the way people view their daily routine?

Social Media Marketing to Increase by 48%

Thanks to Chris Baggott at Compendium Blogware for pushing this data at me. I have seen the graph before but not the updated version. Chris’ post talks about the merit of SEO and email marketing being at the forefront of the increases in online marketing budgets over the next year… I wanted to focus on the third one..

Social media marketing.

It is encouraging to see social media marketing and SEO sliding into the top three spots in the online marketing budgets of companies all over the world. It shows that businesses owners from all over the world are taking a closer look at sites like Twitter and organic search engine optimization in the form of blogging (guessing there).

What does this mean to the business owner?

In my opinion, you should follow the trend or get left in the dust.

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Multnomah County is Kicking Your Butt in Social Media

We are finally getting to the point where government entities are starting to enact social media initiatives. This from Frank Mungeam, staff writer of Kgw in Portland:

“Multnomah County Chair Ted Wheeler is taking criticism for a new county job that’s just been posted.

The official title is Social Media Coordinator.

The qualified candidate will be paid between $60,000-$70,000 to use social media sites to reach out to the residents of Multnomah County.”

In my opinion this is a brilliant move on behalf of the county. They want to start communicating on a different level with people throughout the county and social media is one way to do this.

There are people in the area that are doubting the validity of the position which is not a complete surprise to me… although disturbing. The members of Mult. County are disturbed with the price tag of the position ($60,000 – $70,000/year). While this is a high price to pay for a social media advocate but sometimes the price is high to adapt to changes in communication.

If you want an example of the best way to look at shifting your paradigm as a business owner.. listen to this:

“I am taking a lot of heat for this, but so did the poor guys who claimed that someday those crazy flying machines would replace the railroads. – Multnomah County Chair Ted Wheeler”

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Why the Breakdown of Communication?

We are evolving.

I have probably used the word 50000 times since starting this blog. The concept of evolution is not new. As a human race we evolve on a daily basis. So why the breakdown in the evolution of communication?

Marketing departments are dying.. and it is not a slow death.

The professional marketing world is quickly flipping… churning.. burning through old thought patterns… and (hopefully) emerging on the better side of customer relationship management.

You are managing your customer relationships using communication.. you also gain customers by using marketing. We all know that every facet of your company is a marketing vehicle… from the delivery boy to the CEO.

It is important to embrace new forms of communication from the newspaper to the radio… the television to the Internet. This is no longer about “social media” this is about adapting to the changing environment.

The last question posed is this…
What happens when you don’t evolve?
You die.
What’s the next step?

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Is Your Goal Growth? Empower your Employees with Social Media.

I mentioned in a previous post that I have been reading Seth Godin‘s book Free Prize Inside for a… I think… fourth time.  In the beginning of the book is a quote that I have underlined another four times: 

“If your goal is growth, marketing is all that matters–and everything you do is now part of marketing… Every product and every service can be made remarkable. And anyone in your organization can make it happen!” (pg.

This excerpt from the book hit me pretty hard when it comes to online marketing and using social media. The concept of EVERYTHING you possibly do in your company (both large and small) being connected to marketing is still an idea that is buried. I still have conversations with corporate employees or owners who are mistified that the PR side of a company doesn’t discuss anything with the marketing side or vice versa. Every service you create. Every phone call you take. Every PR release and marketing campaign you run. It is all connected to growing a brand… to growing your company.  If you want your employees to talk about it. If you want every piece of your business to be a marketing vehicle… doesn’t social media make sense as a communication platform? Zappos has perfected the use of Twitter as an employee communication model.. Why can’t you? It is time to stop being afraid of the massive force of online communication. It is time to stop putting firewalls up because your afraid your employees are not being productive. They are not being productive for a reason… and it’s not Facebook. If they love what they do… maybe it is time to allow them to communicate that fact.. and if they don’t.. You probably have more problems than communication. 

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