Posted in Advertising, Corporate Strategy, Public Relations, Social Media Community, Social Strategy, blogging, business, content, corporate blogging, customer evangelist, small business, social media, social networking
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17/06 2009

Authenticity is Life. The Rest is Just Details.

How do you creat great content that is alluring to the general public and your potential clients? The simple answer would be keyword rich content and industry news. Oh yes, keyword rich writing. We all love it.

There is something deeper that tends to push one blog past the other in terms of the public attention deficit disorder: Authenticity.

Authenticity should be one of the driving focusing of your blog, your use of social networking tools, and your business. We are now in a customer centric world where people want to deal with… you guessed it… people.

Staying authentic with your content means you do not sound like the back of a brochure. It means you do not sound like the news anchor on the Fox Business Channel droning away about the pitfalls of capitalism.

It means..What does it mean?

Telling stories.

Creating visual memories of how you have helped clients. Telling the story of starting the business and being honest about the mistakes you made “growing up.” It means giving your personal opinion on activities happening in the market.

I think I speak for everyone when I say… we want to hear from YOU not your industry.

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Posted in Corporate Strategy, Marketing, blogging, innovation, productivity, relationship, social media, social media marketing, social networking, twitter
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16/06 2009

The Value of Thought Leadership for Your Business

Is thought leadership valuable for a small business? That is the question that is being asked around the blogosphere as of late. Is it important for an owner, sales director, or a sole proprietor to be involved and have their “head” into the concept of thought leadership?

Well. I would say yes but what is the definition of a thought leader?

Thought leader is a buzzword or article of jargon used to describe a futurist or person who is recognized among peers and mentors for innovative ideas and demonstrates the confidence to promote or share those ideas as actionable distilled insights (thinklets)

Now, I don’t have a clue what a “thinklet” is but there is the definition of thought leader from wikipedia. Does this strike you as something important for your business? Instead of thinking of a thought leader as a single individual why not view your entire company as a massive thought leader?

Using social media can help you develop and nurture your (company) thought leadership by sharing ideas, view points, and opinions on events in your industry. By developing trust you are developing thought leadership. Last time I checked… trust potentially can lead to a long term sale.

By constantly producing content that is genuine, up-to-date, thoughtful, and insightful you can develop a leadership base that will follow your lead.

What do you think happens when one of your readers runs into a pain point in their business that you talk about on a daily basis… lead generation at its best.

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Posted in Marketing, Social Strategy, Viral Marketing, small business, social media, social media marketing, social networking
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15/06 2009

Clinging to the Past and Destroying Your Business

I am reading the book Only the Paranoid Survive by Andrew Grove (Co-founder of Intel) in the book he talks about the inertia of success and how in some ways… it can lead to the defeat of your business in the long haul.

We are all searching for success in our businesses and when that success happens there is a tendency to wade through the water and not try to swim again.

“When the environment changes in such a way as to render the old skills and strengths less relevant, we almost instinctively cling to our past.” -Andrew Grove

There is danger in becoming complacent with success. This danger is unforeseen and will wreak havoc on any company that decides to wade into the water of success and not look up for more… plentiful streams.

We are experiencing a shift in marketing and communications that is changing the landscape of how companies and customers interact with each other. I am afraid that many companies have become complacent when it comes to communication with the very people that help them survive: their customers.

They would rather go back to the old way then forge ahead and try a new form of promotion… of business growth.

Beware of success in marketing and beware of the revolution that is known as the Internet and social media sweeping away your customers…

Directly to your competitors.

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Posted in Marketing, Public Relations, Social Strategy, branding, business, innovation, productivity, social networking
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8/06 2009

Get Off Your Butt and Break the Rules

When did rules ever apply to the art of running a business?

Let me preface this post by saying that I do not mean moral, ethical, or legal rules. There are rules that each person has set aside for themselves whether spiritual or from the laws of the land. I am talking about business rules.

They are the rules predestined and applied by business owners, scholars, and business minds throughout the centuries. Rules on innovation and marketing that if applied correctly will help you run a business but…

Times are trying and individuals/companies are scraping to stay ahead of the competition and make a little bit of cash on the side. I am reading the book First, Break All the Rules by Marcus Buckingham and Curt Coffman and it had me thinking about the rules we apply to business marketing and thought-leadership.

I am sure you are thinking of typical rules that you apply on a daily basis in your business. What are they? Where did they come from? Why don’t you just break them?

My favorite example is from the minds that brought us Quicken and Quickbooks: Intuit. In the early days the founders were struggling to produce demand for their product. Distributors would not pick them up because, frankly, they were the 47th or so product on the market. They decided to take every cent of their $100,000 in the bank and invest it in marketing directly to the consumer and not the distributor.

We are not talking about 10% of their budget or a small portion of the revenue… they bet everything on this ONE idea. The rest is history. They broke the rules and changed the mold of how sass products were sold and distributed.

What is keeping you from breaking the rules? What is keeping you from adopting a social media strategy that could revolutionize the way you communicate? What is keeping you from starting a blog or starting a Facebook group?

Is it fear? Is it understanding? Is it resources?

To this I say, break all the rules. Live out your business and revolutionize the way you reach your customers. Empower your company to defeat fear and rise above the rest.

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Posted in Social Media Community, social media, social media marketing, social networking
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4/06 2009

Using Social Media As A Sales Tool

I have been debating (with myself) recently about the concept of using social media platforms like Facebook, LinkedIN, Blogs, and Twitter as sales tools. A recurring picture keeps popping into my mind of a kettle warming on a stove waiting to boil over.. at just the right time.

Selling in social media can be directly related to the concept of the “slow boil.” You are producing content and creating relationships in the online environment that is slowly building your reputation as a thought leader. Your readers and your fans will be constantly involved in the conversation and trusting your advice when it comes to a specific topic or problem.

What happens when they reach a pain point? What happens when they realize they need your guidance and support?

I would venture to guess that it is going to be much easier to sell a prospect when they trust your opinion even before you walk in the door.

What do you think? Is social media a viable sales tool?

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Posted in Corporate Strategy, Marketing, Reputation Management, Social Media Community, Social Strategy, Viral Marketing, customer evangelist, productivity, relationship, social media, social networking
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3/06 2009

Killing the Machine with Social Media

First off… a side note… If you are not reading Convince & Convert by Jason Baer you should be. He always gets me thinking and brainstorming on new methods and ideas to marketing through social media.

If you were to think back to the days of (what we will call) old-school marketing…the days where big money won and the more you broadcasted the higher the return…it can be debated that the marketing arm of many companies ran much like a machine. Yes, there was some creative thought process involved but the communication model was more machine-like than we would care to admit.

They (the machines) started churning out hundreds of thousands of ideas in order to plaster on our minds the benefits of their products and services. More often than not, it worked.

In the age of the Internet, open collaboration, and social media the machine is slowly dying and giving way to a more sophisticated school of thought. The customer is now crafting the message of brands. The customer has castrated the machine of marketing and created a new form of communication.

In the words of Jason, social media is now at the forefront of the customer experience. The thoughts and ideas of brands are no longer crafted in the board room (which many people would like to believe) but created in our living rooms, restaurants, gathering places, and keyboards.

As a business owner it is up to you to listen to this message. To never ignore the potential that social media can have on your brand and welcome the unison of voices which are the PEOPLE who love your product… and..

the people who do not.

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Posted in Social Strategy, Week With Whuffie, small business, social networking
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1/06 2009

A Week With Whuffie and Parallel Economies

Yesterday I picked up The Whuffie Factor by Tara Hunt and needless to say… it is a pretty good read! I have been turning page after page over the past couple of hours and thought to myself… SELF you need to write some posts about the book.

I want to officially dedicate this week: WWW (Week With Whuffie) I am going to be writing a post every day this week outlining and disseminating different parts/quotes from the book.

Monday Topic: The Two Parallel Economies

In the book Tara talks about the concepts of the gift economy and the market economy:

“In the gift economy the more you give away, the more… you gain, which is completely opposite from currency in the market economy, where when you give away money, it’s pretty much gone. (pg. 5)”

The concept of the gift economy is rooted in the practices of social media. The more you give away (free content/advice) the more “social capital” you gain in return. She makes a valid point that the two economies are very valid in their own respective corners and they also work together.

“We are dealing with two parallel but valid economies here. Market capital now flows from having high social capital.” (pg. 6)

Of course this is not a new concept. Business has been built by networking and the relationships created between individuals. The idea that high social capital can make way for a currency exchange has been rooted in business since the inception of marketing.

The next couple of years are going to bring an onslaught of social marketing that is going to be focused primarily on gaining social capital. It has already begun.

Do you know your worth in social capital?

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Posted in Advertising, Corporate Strategy, Marketing, microblogging, social media, social media marketing, social networking, twitter
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1/06 2009

Twitter More Important than LinkedIN for Business

I love polling. Sometimes you take it for what it’s worth… and sometimes it blows you away. I stumbled across a post by ReadWriteWeb about a polling completed on LinkedIN asking their members What is the most important new platform for brands to master?
 and the results?
librand1
Talk about an interesting development? Facebook even beat out the famous business networking site for social media brand development! What is even more interesting is that small business owners made up 76% of the votes (out of a total of 3,600).

What does this mean for marketing and social media?

Business owners are starting to take notice of the growing trend in the social media world and the ability for businesses to use networks to drive revenue. The influence of the social Internet age is growing exponentially.

My question to all the business owners and marketing directors is this… What are you going to do with this information? Is it time to take the dive and joining the Twitter or Facebook community?

Is your brand going to be hurt if you do not join the masses?

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Posted in Social Media Community, social media, social media marketing, social networking, twitter
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30/05 2009

Is Your Boss Wet-Behind-The-Ears?

I have been really enjoying NPR recently while I am sitting in the office and they have a show on Saturday mornings that is all about the origin of words and phrases. On the show they talked about the phrase: Wet-Behind-the-Ears.

We all have some idea of what the phrase means.. we have probably been called that on numerous occasions. The original orignin from the Phrase Finder:

Origin: The ‘wetness’ is supposed to be from just being born. Ie. you still have the fluid from your mothers womb behind your ears.

The idea of the phrase is that if you are “wet-behind-the-ears”.. you are a beginner.. or a novice..

Many business owners are wet-behind-the-ears when it comes to social media and using it for their marketing purposes.. it is a given across the board. The question is this.. how do you go into a company and convince a business owner to use a tool that YOU KNOW will be huge in the future of marketing?

Show them the art of listening. Give them case studies of companies like Zappos, Comcast, and Dell. Talk to them about the value of collaboration across multiple levels of customer interaction.

It is about listening and then applying what you HEAR to your business model.

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Posted in Social Strategy, small business, social media, social media marketing, social networking
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28/05 2009

Why Businesses Fail in Social Media

Do you want to know the most important step in implementing a social media strategy for your business? The first step?

Listening and then responding.

What most businesses fail to realize (those who just jump in to social media without a plan) is that the social media sphere would rather be listened to before the communication begins.

The consumer is now in control of the conversation. We are in control of how we respond, interact, and praise/degrade every brand underneath the sun.

Businesses who jump into the conversation and broadcast a message but fail to interact are failing miserably at the art of marketing within social media. It is important to realize the potential of what David Armano calls micro-interactions where you the brand are responding only after you have listened to what your customers are communicating.

Remember to always listen before speaking… respond when necessary and add a little flavor into the mix. Get to know the people you are interacting with.. only then will you realize the full potential of viral growth through social media.

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