Diamond Marketing and Selling the Experience

This morning I was listening to a local radio station when a diamond store’s advertisement played across the speakers… I sat there at the stoplight listening to the words…

“We are the ONLY diamond store that buys direct from the manufacturer… cutting out middleman pricing… best quality diamonds… friendly service…”

Truthfully… the ad was lame. There was no story telling… there was no emotional buy. There was nothing that invited me to continue the conversation. I decided to look into the other diamond sellers and manufacturers in the city. You guessed it… they were all the same. They all said the exact same thing.

Frankly, I do not care that you had to fly to Hong Kong to buy your diamonds. I don’t care that you are cutting out the middleman pricing. I care that you treat me the right way when I walk in the door. I care about the experience of the purchase not the purchase itself.

When we are selling a professional product or service it is important to DIFFERENTIATE. It is a lost art. How do you differentiate in a world where everything is starting to sound similar… sound bland?   It is essential that you gain the trust of the individual before they buy. It is essential to encourage your customers to tell the story.

You can buy as many radio, yellow pages, or newspaper ads as your budget allows… it only breaks the surface. The experience sells the product. How are you using your website, social media, traditional marketing, and networking to tell your story.

Do not bore the world with details… tell them the story!

Related articles by Zemanta

• One of the biggest diamonds ever found discovered in South Africa (telegraph.co.uk)
• Linux Radio Ads a Success, Not a Failure (slumpedoverkeyboarddead.com)
• RadioWeave.com – Your Own Social Radio (killerstartups.com)
• Whoah! You CAN Make Money With Podcasting…$1.5M or More! (marketingpilgrim.com)

Search & Authenticity Are Key to Corporate Blogging

I was skimming through Chris Brogan’s posts and happened across a post called: A Counterpoint to the Branding Craze. This caught my attention because I am a huge advocate for branding, both personal and professional.

I have tried to use my blog to create a brand identity for myself and my company and it has been successful in more ways than one. In his post Chris talks about the concept of search being involved in the corporate strategy of most companies:

One of the reasons that I advocate content marketing, such as writing a compelling group blog, is that it’s an opportunity to build search equity. Writing about things that people might search for is a great way to find some new people at your door who might want a look at your product.

Content marketing should be in the corporate strategy plans of every business in America. There are a couple of reasons why I am strongly urge clients and businesses to dive into the realm of content marketing:

1. The Search

By blogging and writing about things that “people may search for,” you are creating a website (blog) that will hit the search engines with enthusiasm. When you have a site where content is changing regularly and you are writing about issues/services that people find important, you will find an increase in visitors to your site. And with an increase in visitors comes… more lead generation for your company and service offering.

2. Authenticity and Personality

Consumers today want communication authenticity and personality behind a company. If you are a stoned face corporation sitting in a corporate park somewhere and are NOT listening to your customers needs and wants: YOU WILL FAIL. By blogging and creating an area for dialouge you are telling your customers: I trust you. I want to hear what you have to say. This goes for both big business and small business.

3. Brand Identity and Value

People want to connect with brands on a level that has become as personal as a relationships between two people. A blog/content marketing allows you to start the romantic courtship of a consumer. This courtship can turn into a seasoned consumer that will spread your good message across the valleys and streams. Maybe even through their email.

There are a multitude of reasons to start a blog and create a space where content marketing is king. Read more of Chris Brogan’s posts if you get the chance. He is a genius at laying out what it takes to create great, authentic content.

Related articles by Zemanta

• Screw Stats. It is about Portability and Experiences (kylelacy.com)
• Translation Marketing (myventurepad.com)
• How To Increase Membership Sales: 7 Ways To Gain More Members To Your Membership Site (slideshare.net)
• See You at eMetrics Next Week! (marketing.blogtanker.com)

3 Steps to Being Productive in Social Media

Everyone loves social media. That is not the issue. There is really one huge issue that keeps individuals from using social media and that is time. Time can be an ugly thing if you are not productive with the tools and time given to you. How are you productive and manage your time effectively? I use the four-touch point model.

Step 1: Use the 4-Points Model

When using social media you should keep in mind the 4-points model. There are 4 points social media applications should touch in regards to your daily life: Business, Local Business Networking, Social, and Information. Choose four main networks where you spend the most of your time.

I use LinkedIn for business applications, Smaller Indiana for local business networking, Facebook for social application, and Twitter for information. LinkedIn can be described as my connection Rolodex. Facebook is to keep me updated on my friends and acquaintances from college and high school. Twitter is a wonderful information aggregation tool where you can follow influential people and the information they share. Smaller Indiana is a great place to connect to local professionals and share ideas on how to make Indiana a better place.

Step 2: Commit Yourself

You get what you put in. How many times have we heard that? When using social media commit to a set amount of time a week to using your applications. You will find yourself spending to much time on your applications if you fail to designate a certain amount during the week.

I try to designate an hour of each day to information sharing (writing blogs, commenting on blogs, perusing my Google Reader) and an hour a day to using my other networks (Facebook, LinkedIn, and Smaller Indiana).

Step 3: Be Authentic

I get numerous e-newsletter in my inbox everyday, most of them vary from mundane to outright boring. When posting on your social media applications, try to add some authenticity and personality to the information you are sharing. When I am reading blogs and posts on social applications the last thing I want to read is an impersonal e-newsletter. I want to know that the keystrokes behind the information is an actual person. Be personal. Be Authentic.

There are the three steps I use to get the most out of Social Media. Cheers!

Related articles by Zemanta

• Google Reader: the first social newsreader? (bookmarkdevil.com)
• In the Mind of Damond Nollan: How to Share Interesting Stuff from the Web Using Google Reader and Friendfeed (damondnollan.com)
• The 4-Touch Points of Productivity in Social Media (kylelacy.com)
• FriendFeed Follows For A Change With “Recommend Friends” Feature (techcrunch.com)

Twitter More Important than LinkedIN for Business

I love polling. Sometimes you take it for what it’s worth… and sometimes it blows you away. I stumbled across a post by ReadWriteWeb about a polling completed on LinkedIN asking their members What is the most important new platform for brands to master?
and the results?

Talk about an interesting development? Facebook even beat out the famous business networking site for social media brand development! What is even more interesting is that small business owners made up 76% of the votes (out of a total of 3,600).

What does this mean for marketing and social media?

Business owners are starting to take notice of the growing trend in the social media world and the ability for businesses to use networks to drive revenue. The influence of the social Internet age is growing exponentially.

My question to all the business owners and marketing directors is this… What are you going to do with this information? Is it time to take the dive and joining the Twitter or Facebook community?

Is your brand going to be hurt if you do not join the masses?

Related articles by Zemanta

• Poll: Business People Say Twitter More Important Than LinkedIn (readwriteweb.com)
• Social Media Influencers and Ripple Marketing | Laurel Papworth … (jonggunlee.tistory.com)
• Getting True Value Out of Social Media (kylelacy.com)
• Charities can lure donors, raise awareness on social-network sites … (jonggunlee.tistory.com)

#1 Reason Why Small Biz Should Use Social Media

Catchy title huh?

There has been plenty of talk from social media and small business consultants about the importance of fusing traditional networking with online “social” networking. It is one of the more important things you can do as a business development head or owner of a small to mid-sized business.

Networking has always been at the core of sales for small business owners. Since starting my company two years ago… networking (both online and offline) have driven business to my firm…But do you know what released the flood gates?

Combining my offline networking with my online networking.

John Jantsch hit the nail on the head when he said in his recent post about becoming a social company:

“(social) firms are much easier to refer because they are more deeply connected and socially involved in every facet of their ecosystem”

We can talk for hours about selling online but the real value for business owners is becoming social company and working hard to network both in an online environment and offline environment.

The main thing to remember is that you have to BELIEVE in networking. You have the opportunity to becoming involved with hundreds of people in your immediate location.

So what are the steps to networking online and offline?

1. Join an offline networking group. (I personally use Rainmakers and Confluence here in Indianapolis)

2. Join a locally based online networking group (ie Smaller Indiana)

3. Join a national network and use search functions to locate users in your area. (Twitter and Twitter Search)

You will be pleasantly surprised and remember… it is a way of life and a tool for your business.

Related articles by Zemanta

• Business Isn’t Personal (ducttapemarketing.com)
• Oh Yeah? Prove It. (altitudebranding.com)
• Define a Social Media System for Yourself (chrisbrogan.com)

5 Steps to Deleting Your 3,000 Connections on Twitter

We talk a ton about quality over quantity. I need to take my own medicine.

I’m starting to see a shift in my own use of Twitter. I have been talking a lot about quality over quantity and the value of one-on-one relationships. I have realized I need to take advantage of my own advice.

It is time to purge the Twitter account. I need to start focusing more on the quality of the conversations I am experiencing on Twitter. What do you think about the quality over quantity approach?

5 Steps to Deleting Your STUPID Twitter Connections

1. I am going to unfollow all automatic feeds into Twitter. It doesn’t make sense… they do not talk back.

2. Keep following the people RT and respond to your posts. They are who matter! They are experiencing the value of communication and collaboration.

3. Pick 10 to 20 thought-leaders to follow. It doesn’t matter if they follow you back. They are there for education and sometimes “communication.” We cannot evolve unless we learn.

4. You can start to purge your connections by unfollowing people who do not follow you. Now, this does not mean you should be “upset” with people who do not follow you back. If they share great information… you should keep following them (See #3).

5. Do they have a logo as a picture. Eh? I would un-follow.

So remember the quality over quantity concept and start the process!

Related articles by Zemanta

• The Twitting Point (tsurch.com)
• 4.5 things Twitter teaches us (hyperorg.com)
• Selling What isn’t Nailed Down (queercents.com)
• Stikky Tweets: The Best Social Application Online (ableparris.com)
• Why Rob Diana is right: Twitter gets the hype while Facebook will get the gold (scobleizer.com)

Don’t Shoot at Fish in a Barrel. Blow the thing up!

Jeremiah Oywang has been ON FIRE the past couple of weeks with his posts regarding social media. I went through the slideshare (above) a couple of times and wanted to share.

When it comes to social media marketing you either understand the tools and then reach the customers…
or understand your customers and then find the tools!

Which choice do you think will grant you more success? The second.

Small business owners and business professionals are scraping to learn the tools presented to them. Whether it is for their personal use or for external marketing, they learn the tool and then broadcast it to catch the fish. They are choosing a gun… learning how to use the gun… and then firing into a barrel. Blow the thing up!

If you created a strategy and you understand your customer you don’t have to shoot anything… you will destroy the competition and the market. You will be picking dead fish up off the ground and cashing in. Dead fish apparently equal revenue/sales in my mind.

Related articles by Zemanta

• The Small Business Marketing Secret to Getting Referrals (marketing.blogtanker.com)
• Hey Mediocrity. You can eat me. (kylelacy.com)
• Social Media a Labor of Love? (nathanmcgee.com)
• What IS a Social Media Expert? (growmap.com)
• Social Media 101 Membership (marketing-helper.com)

25 Small Business Twitter Tips

We have been getting quite a few questions over at Brandswag about Twitter. The questions range from personal use to business use. I thought I would put together a list of 25 Tips for small business owners to use when starting out on Twitter.

Use them. Learn them. Love them.

1. Use your personal picture in your Twitter profile. There is only one situation where you can use your logo… if you have two profiles. Your personal profile and your company profile.

2. Don’t setup an Auto-DM to send when users follow you. Why you ask?

Here are two posts talking about why you should not:
Tweeter Blog: How to STOP These Freakin Auto DMs
Social Media Club: To Auto DM or Not to Auto-Dm

3. Use Twitter Search to find subject matters that interest you. This can cater to your business interests, as well as your personal interests. This will help you find people that share

4. Personal life reigns… but not too much. Add in some of your personal life while you are using Twitter. What is important to remember is that you are using Twitter for your business generation as well. The people following you want to know that you are REAL… but not to the point where they are hearing about what you are eating or where you are driving.

5. Use it. It is important to use Twitter as much as you can but not to the point where you are wasting valuable time when at work. Tweet about what you are reading online.. Maybe a new insight you found while reading the night before. Try to use Twitter a couple of times a day.

6. Reply. Reply. Reply. Whenever you get a response (@yourname) make sure that you respond to the reply. This is extremely important because your most valuable followers are the people that respond and communicate with you.

7. (via John Janstch) Use strawpoll to create a survey to feed into your Twitter stream. This will be an awesome way to get information regarding service offerings and products.

8. Follow some awesome business Twitter people (@problogger, @chrisbrogan, @gacconsultants, @business901, @roundpeg, @Ribeezie)

9. Use a business Twitter account (example: @brandswag) to create a great place for customer relationship management. Teach your clients to use Twitter to keep with the happenings of your company. Also, it can help you share the news and information regarding the success of your clients.

10. Use Twitter as a discussion forum. Ask your clients and prospective clients what they would like to see, hear, taste, and experience.

11. Help. (via Twitip) Always help before asking for money. Twitter is not a place for you to hard sell individuals on services. We are here for discussions and not sales.

12. I started out with a personal profile that allowed me to create relationships before starting my company profile. (also via Twitip) I was able to cleaning transition between two accounts because people trusted me. If you start two accounts at the same time you will be overwhelmed and underwhelm your followers.

13. Use TweetLater for productivity. I don’t recommend using this tool much. You need to be involved in the conversation as you start sending tweets. If you are not there to interact with your followers there really is not a point for using the tool. Though.. it does help for those random tweets to stay connected.

14. Take pictures and share on TWitter. Add pictures on Twitter using Twitpic using your iPhone or mobile phone.

15. Use Google Analytics to measure the traffic directed from Twitter to your blog or website. If you can measure the traffic related to sales or aquisitions it help you understand an ROI from the tool.

16. Encourage your employees to join Twitter and become part of the conversation.

17. Twitter connets thought leaders. Talk about a great brain trust!

18. Fill out your profile. Make sure you put information regarding your personal life as well as your business life. This is important because.. everyone reads it.

19. We add our Twitter URLs to our business cards. I also like to add my LinkedIN account and blog URL. This will encourage more of your networking friends to follow you and communicate more effectively.

20. Follow @Zappos. A perfect example of corporate blogging.

21. Download TweetDeck. Tweetdeck is a powerful tool to help you be productive while using Twitter.

22. Are you using a Blackberry or iPhone? You should definitly be looking at downloading an application to help you manage your twitter account while you are out of the office.

23. Thank you. When someone shares your post or tweet make sure you send a DM or Tweet thanking them for their support. Just as you should be emailing people to thank them for comments… same goes with Twitter.

24. Don’t AUTO-DM. Please… it is completely and utterly worthless. Show some personality and human quality when using Twitter. The worst thing to do is Auto-DM. There is a reason I put this twice in the list.

25. Don’t add hundreds of people when you first join Twitter. Let the entire conversation happen naturally.

If you have anymore tips. Please add them below! Get on it!

Twitter Replaces Offline Networking

(disclaimer: this rant stems off a post by Mike Sanson at ConverStations)

I hope I never find a blog post written towards a social media site replacing face-to-face networking. It is extremely important for all business owners to realize social media marketing is not meant to replace your traditional strategies… just transform them.

I have told people now and again… If you ever come to me and say you stopped all traditional marketing and started a Facebook page… I will smack you in the face with my mind. I am not really that physical of a person and pretty tame.

Sites like Twitter are meant to strengthen your network and add a second touch point to the people geographically close to your business. They were never meant to replace face-to-face networking, ever. Go ahead and test it out.

Invite a Twitter friend to coffee or lunch. You will find that the working relationship has progressed a little farther because of the use of social media. You will learn a lot about a person online before you ever meet them.

It just adds to the fun!

Related articles by Zemanta

• What’s Your Social Media Baseline? (beth.typepad.com)
• Talking Social Media with Chris Brogan (marketing.blogtanker.com)
• Social Media Marketing – What the Heck Does that Mean? (biztipsblog.com)
• Twitter Or Facebook ? You Need Both For Different Reasons (advancingwomen.com)

Defining Twitter Using Your Goals

Twitter is slowly starting to shift mainstream and (believe me) this does not mean anyone really knows how to use the tool. It is a chameleon of sorts, shifting definitions with every new user who joins the network.  There are a few necessary rules that have been developed post the creation of the site.

Overall it is a growing mass of people spouting links, ideas, quotes, conversations, and sometimes the Sleestacks (Copyright Michelle Riggen-Ransom via Twittip).

The question now stands… How do you define Twitter for yourself and how do you use Twitter the right way? Remember how you use the tool is completely based around your definition.

Defining Twitter

Why define Twitter? It is pretty simple. SO YOU DON’T WASTE TIME! Social media can be a huge time-suck if you do not define how you use each site. Believe me… even the most dedicated can drown in the social media pool.

Ask yourself why you decided to use the tool. Was it because you heard it was the THING to do? Do you want to keep up with old friend and colleages? Do you want to use it as a business networking tool? Maybe lead generation?

The questions you ask yourself are extremely important. Be honest with the way you want to use the tool. Write down your goals for using the Twitter network. I will give you the first couple goals on my Jan 2008 list.

1. Increase brand recognition for Brandswag and Kyle Lacy.

2. Learn from the professionals in the social media world.

3. Become obsessive in order to help others use Twitter for their benefit.

Twitter is whatever you define it (business and personal goals). Honestly, that is what makes the tool so attractive in the long run. Your experience is based on how you use the tool, who follows you and vice-versa.

How do you define Twitter?

Related articles by Zemanta

• Will social media survive the global recession? (coldacid.net)
• Social Media could be the savior for SMB’s (socialmediatoday.com)
• HOW TO: Manage Multiple Social Media Profiles (tsurch.com)