Getting True Value Out of Social Media

My company, Brandswag, had the pleasure of sponsoring an event that brought Jason Falls to town for a speaking engagement. I really enjoyed listening and meeting Jason for the first time and I will do it again in a heartbeat. Jason talked about the importance of offline networking being a worthy counterpart to social media. I couldn’t agree more.

If I were asked to divulged what I thought was the most worthwhile asset in social media… it would be the relationships forged in the offline environment. As a small business owner you will never understand the true potential of Twitter, Facebook, or LinkedIN unless you make the effort to meet your connections offline as well as online.

Next time you are on your network… set up a meeting.

You will not regret it.

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29,000 Reasons To Use Video for Social Media Marketing

According to Mashable there are 20 hours of video uploaded every minute to Youtube.

Hold on one second..  Let me rephrase that for you.

Approximately 29,000 hours of online video content are uploaded to YouTube every.. single.. day.

This rising trend in uploading of video content is showing a transition with how people are communicating. We are demanding more visually stimulating information other than the blog posts, twitter tweets, and facebook messages.  The truth of the matter is this…

You are not going to be uploading video to YouTube in hopes of people searching for and finding the content inside of the site… You are going to be uploading the content to YouTube in order to broadcast it on other communication mediums (Facebook, Twitter, LinkedIN, Myspace, and more importantly.. your website).

So what is the best way for a business to use online video? There are two steps:

1. Find a video production company that can help with filming your video or buy a Flip Cam and record it yourself.

2. Call your best clients and ask them if you can feature them on your website.

Get your clients excited about becoming referral sources for your business and use video to push that message.  We are stimulated by the visual representation of the emotion WE want to feel.. Give your potential clients that feeling.

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Redefining Your Customers with Social Media

There are many applications for social media when it comes to your business. We can talk about everything from content sharing, increase of qualified search traffic, or content creation. There is still one way that ranks in the top 5 reasons to use social media…

Turning Your Customers into Evangelists

We all hear the term… customer evangelists and to be honest, we have no idea what that truly means. Social media tools and the medium itself has finally created a way to truly reap the benefits of global communication with your best clients and friends.

You have the ability to use social media to empower your customers. You are creating a medium that turns your customers into the sounding board for your business story… and ultimately your business growth.

The next time you start to define your social media marketing plan… remember to include turning your customers into evangelists… one link at a time.

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The 4-Touch Points of Productivity in Social Media

This is an old post that I have re-formatted because it still fits in with small business social media and social media strategy.

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Use the 4-Points Model to be Productive in Social Media

When using social media you should keep in mind the 4-points model. There are 4 points social media applications should touch in regards to your daily life: Business, Local Business Networking, Social, and Information. Choose four main networks where you spend the most of your time.

I use LinkedIn for business applications, Smaller Indiana for local business networking, Facebook for social application, and Twitter for information. LinkedIn can be described as my connection rolodex. Facebook is to keep me updated on my friends and acquaintances from college and high school. FriendFeed is a wonderful information aggregation tool where you can follow influential people and the information they share. Smaller Indiana is a great place to connect to local professionals and share ideas on how to make Indiana a better place.

We have rounded out the four touch points to a more “proactive” arrangement: Business Interaction, Business Productivity, Social Development, and Education/Information. An example of each can be seen below:

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Top 5 Reasons B2B PR Practitioners Should Embrace Social Media

Today’s guest post is by Paige Holden of BlissPR. Bliss PR specializes in creating and promoting thought leadership, using a variety of public relations and marketing communications techniques. They help their clients develop points of view, predictions, trend commentary and insights, positioning them as experts in the media and category leaders in their markets.

Top 5 Reasons B2B PR Practitioners Should Embrace Social Media

If you’ve seen any B2B public relations professionals recently, you may want to give them a gift certificate to a spa treatment or at least a pat on the back.  They’re feeling more than a little shell shocked.

I was, too.  Social Media is just beginning to hit B2B PR and our industry is scrambling to find our footing and help our clients. But it’s time to stop stalling and start learning.  Here’s why:

Traditional media is dying. It’s not a secret that traditional media is either dying or going online. This presents a slew of new challenges for public relations practitioners who rely on the media to help communicate clients’ messages. In our firm, we don’t throw splashy events or launch exciting new products. We clarify and refine complex stories for niche audiences. With business publications folding, our small universe is getting smaller and, unless we find new ways to communicate, we won’t be sustainable.

Know the news before it breaks. News breaks faster online than anywhere else. When the plane crashed in the Hudson River, the story was discussed ad nauseum on Twitter before it even hit television. Monitoring breaking news for my experts is a huge part of my job. I find that Twitter, and other networks, keeps me ahead of the media time curve.

Networking online is more efficient. PR is an industry fueled by networking, but who has time to go to out every night? Between Twitter, Facebook, LinkedIn and blogs, there is no excuse to be a stranger. Every day I touch base with peers, thought leaders and the media which helps me not only develop stronger relationships, but also become a smarter professional.

Social media belongs in the PR bucket. Public relations professionals have an opportunity to learn it, embrace it and start building services around it before another industry steals it. There has been some debate over which “bucket” social media should fall into, but I adamantly believe public relations should own it. Sure, the implementation is different, and it does get “techy” at times, but social media is first and foremost a communications vehicle. The principles inherent in using social media – creativity, transparency and responsiveness – are the same philosophies that we use in PR every day.

“Tribes” have replaced traditional audiences: As Seth Godin explains in his new book, the online community is actually composed of millions of smaller groups of “tribes” – people who are passionately devoted to their own interests. Whether it’s shoes, personal finance or accounting law, there is a group of people waiting to be found and activated. Understanding how to serve these new communities must be part of every PR professional’s “tool kit.”

Counseling nervous clients. Clients see social media as a PR tool, so they will ask you about it.  Because clients are likely nervous about social media, it’s important to “get” it before you sell it. Unfortunately, market demand for social media has incented people into selling it as a service before they are ready, which is not only dishonest, but it can also yield poor results that will send clients packing. Surely let your clients know that social media is all about testing and learning, but you shouldn’t be mastering the basics on their dime.

What do you think…what’s holding you back from using social media tools? Or do you have some “getting started” lessons you can share with us?

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Twitter Enhances Interpersonal Relationships

We have talked at length about the value of combining your offline and online networking. I have always been a believer in the absolute value of social networking sites being the pinnacle of true networking.

I was reading a post at the Winnepeg Sun called The Re-Wired Generation. Although this article was written about the Internet driven Generation Y it had an excerpt from University of Toronto sociology professor, Berry Wellman:

“Far from replacing face to face time and breeding a generation of reclusives, Facebook and Twitter are actually enhancing interpersonal relationships offline…

The Internet is complementing, continuing and maintains relationships,” he said. “It’s letting weaker relationships stay in contact.”

There was a time in the business world where you would meet individuals at networking events and forget them the next day. This “networking for forgetting” has been all but erased if the two people are connected on a social media platform (LinkedIn).

Instead of dismissing social media and using the old forms of communication. Try developing your weaker business or personal relationships using an online model. You may be pleasantly surprised.

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The One Way to Be Successful at Social Media

There is an important rule of thumb that many of us “social media consultants” fail to tell our clients. Malcolm Gladwell talked about it in his book Outliers:

“Practice isn’t the thing you do once you’re good. It’s the thing you do that makes you good.”
— Malcolm Gladwell (Outliers)

One thing we have found with working on social media campaigns for clients is that the CLIENT has to believe in the process in order for it to work. Social media is that one medium that cannot be outsourced fully to any one company. You have to work hard as a company, small business owner or mid-sized CEO, to enact a sucessful social media campaign.

Nothing was ever accomplished without some hard work. If you are wanting to implement a social media strategy for your company… Remember that the internal team (employees) have to give the thumbs up before your external team (clients) truly engage.

Hard work drives revenue and social media is not the exception.

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#1 Reason Why Small Biz Should Use Social Media

Catchy title huh?

There has been plenty of talk from social media and small business consultants about the importance of fusing traditional networking with online “social” networking. It is one of the more important things you can do as a business development head or owner of a small to mid-sized business.

Networking has always been at the core of sales for small business owners. Since starting my company two years ago… networking (both online and offline) have driven business to my firm…But do you know what released the flood gates?

Combining my offline networking with my online networking.

John Jantsch hit the nail on the head when he said in his recent post about becoming a social company:

“(social) firms are much easier to refer because they are more deeply connected and socially involved in every facet of their ecosystem”

We can talk for hours about selling online but the real value for business owners is becoming social company and working hard to network both in an online environment and offline environment.

The main thing to remember is that you have to BELIEVE in networking. You have the opportunity to becoming involved with hundreds of people in your immediate location.

So what are the steps to networking online and offline?

1. Join an offline networking group. (I personally use Rainmakers and Confluence here in Indianapolis)

2. Join a locally based online networking group (ie Smaller Indiana)

3. Join a national network and use search functions to locate users in your area. (Twitter and Twitter Search)

You will be pleasantly surprised and remember… it is a way of life and a tool for your business.

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Social Media Lab Developed to Help Interns and Biz

Thanks to my partner in crime at Brandswag, Brandon Coon, for sending me this article on a Social Media Lab in Oklahoma.

There is a company in Tulsa, OK that is taking the concept of marketing and education in social media and magnifying it by 1000%. Cubic , a creative marketing and advertising company, has developed a Social Media Lab that is dedicated to teaching young professionals and business owners the front and back of technology and social media.

Check out the article and read the background behind the idea from Cubic.

I like the idea of the Social Media Lab because we need (as a culture) to start helping the masses understand the concepts of social media technology and the Internet. It is important for the learning curve to start collapsing from all sides. I am glad that tech and new media companies are taking this upon their shoulders.

From SMASH to the Social Media Lab, education is going to be the leading focus of many social media and new media marketing firms in the near future.

What do you think about the Social Media Lab? Do you think it will work?

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Being Productive in Social Media Presentation

I have been meaning to get this up on my blog since Friday so here it is. This is the slidedeck from my presentation at the Fundraising 2.0 conference. By the way, I am still trying to figure out the quirks of Slideshare and synching with Powerpoint. I apologize in advance for anything that look a little off.