25 Steps to Choosing a Social Media Consultant and Educator

I have been discovering many people starting to enter the world of social media marketing in Indianapolis. It can be anything from an advertising firm to a small business coach. It is probably pretty confusing for business owners trying to learn about the amazing new tools available on the web. I wanted to help you out with your first steps in choosing a social media educator or consultant.

1. They need to use the tools they are teaching.

It is extremely important that the teacher is using the tools. Before you decide to use a social media consultant… investigate! Make sure they are using tools like Twitter, Facebook, LinkedIN, and Plaxo. If they do not use the tools on a regular basis, they are just riding a wave.

2. They communicate with their audience.

The last person you will want to hire is someone who throws content out on the bed and doesn’t allow for two way communication. The best way to test this? Go to their Twitter account and make sure they are actually sending “RT” and replies to people. 2-way communication is key.

3. Do they call themselves a Social Media Expert? Ask about the 10,000 hours rule.

The person that calls themselves a “social media expert” is the last person you want to hire. Read Paul Dunay’s post about 10,000 hours to become an expert.

4. Ask them their definition of social media.

If they give you a list of tools. Fail them.

5. They will run your Twitter account for you.

It is impossible to ghost a Twitter account. YOU either use it or you don’t. Ghostwriting for a blog is a different story and NOT for this post.

6. Their blog is less than six months old with no comments. (thanks Beth)

7. Ask them about social bookmarking. Do they know what it is? Do they use it?

8. Have they taught a class before on social media? Even a webinar?

It is important that your consultant or educator has experience in teaching or presenting on social media. The last thing you want to do is spend money for something that is going to be a DRAG. You want to know that you are not wasting your money.

9. Are they a Just-add-water expert?

10. They actually have a personality and GET people.

It is important that your social media consultant have a personality. What do I mean by personality? They are not stuck in an office all day pecking away at Twitter and have no sense of humor. ALSO, they are not overly bubbly and excited about everything under the sun. Sanity is key.

11. They blog more than once a week.

It is important that the investigation goes deeper into the blogging world. Your social media consultant should be learning on a daily basis and expounding upon what they are learning by blogging. This does not have to be catered specifically to a BLOG (wordpress or blogger). You can always check on Twitter on how they are communicating and learning.

12. They are linking and being linked.

Complete a Google link search and make sure your social media consultant actually has people and blogs linking back to their site. It is extremely important

13. Ask their opinion on viral marketing.

It is extremely important that your social media consultant and educator understand the concepts behind word-or-mouth marketing and viral marketing. Social media marketing is a relationship drive model. The evangelists and lovers of your product or service need to have the means to shout to the world… WE LOVE YOU!

14. Check out their website.

The first step to any Internet or social media strategy is the website. Do they have a communication drive website or is it a web 1.0 brochure driven site? Are they interacting with people? Are they talking about social media? Are they talking to YOU and not about their services.

15. What do other people think about them?

Mentors are one of the greatest asset to any small business owner. Who would they choose? Maybe they think social media is a waste of time. You need to take that into account. Maybe they were burned in the past? It is extremely important to get another perspective when entering into a relationship with any type of consultant or marketing professional.

16. They advise you to start a Facebook page as the first step.

It isn’t about starting in one spot. If you are new to the world of social media it may be smart to start USING Facebook other than trying to manage all 5 but the last thing you need to do is just start a Facebook fan page. SM strategy should be surrounding an integrated marketing approach. Period.

17. The instant success test

It takes time and knowledge to be successful at using social media as a small business strategy. If they promise instant results.. You should probably find another consultant.

18. What do they think about traditional marketing and advertising?

Ask them. If they come back to you and say that the traditional approach to marketing is dead. They are just riding a wave of no return. They will never understand the concepts of combining traditional and new media into an overall strategy.

19. Ask them about Radian6.

Radian6 is one of the better brand monitoring companies out there. If they have no idea about Radian6. FAIL.

20. What is their opinion of Quality over Quantity?

If your social media consultant starts talking about driving hundreds of followers to your social media account they don’t understand the concept of TWO WAY COMMUNICATION. Quality is so much better than quantity. Quality connections are the only way to succeed at using social media to expand your business.

21. They believe in actually listening to your problems instead of convincing you about the world of social media.

22. If they are still using an @aol.com, @aim.com, @comcast.net, or @att.net email. Fail them.

23. Listen for new approaches to strategy.

Everyone is offering to be a “social” consultant. Do they talk and think differently than anyone else you have listened to? If they do. You have a gem on your hands. Creative thinkers are the best social media consultants.

24. Are they a used car salesman? Do they seem genuine?

For the sake of argument I am going to list this. Do not work with someone you do not trust. Period.

25.Do they have any success stories?

Ask them about their history in using social media. The space is extremely new but there are people who are succeeding in using the tool. If they do not have case studies. Ask.

There are plenty more but this is just the beginning. Add to the list if you would like!

All Shapes and Sizes

Guest post by Social Media Consultant Colin Clark

I spend the majority of my day every day thinking up creative ways for businesses to use social media tools to improve their bottom line.  The one thing that I’ve found is that if I put together social media action plans for 10 different companies, all 10 would be very different, even if they were in similar industries.

The reason for this is that it’s extremely important to look at all aspects of your business before delving into social media, because once you do you’re baring your soul to anyone who you interact with online.  Since every business is composed of different types people, every strategy must be optimized to ensure those people will be successful in communicating with people online

So many consultants are saying ‘You must blog’ or ‘You must have a presence on Facebook‘.  It may or may not be the case.  The only ‘must’ is that you ‘must’ use good judgment and good marketing fundamentals to put together a strategy that’s going to be successful.

Auto-Invite and Breaking My Window

Peter Kim has an had an awesome post a couple of days ago that really rocked my memory and brought me back to the world of Made To Stick or maybe it was the Tipping Point… In the long run it doesn’t really matter both books are absolutely brilliant.

In his post, Peter talks about the broken window theory where graffitti and *trash* leads to misconduct and chaos in a community. I was relating it (in my head) to social media experiencing an increase in spamming and straight up hard-selling of products and services through outlets like Twitter and Facebook. (Thanks Peter for a great article). I realized that part of the reason why we are seeing a push back from small business owners on using social media is because of the amount of email invites they receive from different networks.

We are all familiar with the “give me all your contacts so I can spam everyone to join MY network” tool that you are pushed to complete when signing up for a network. I am confident that the auto-invite button is contributing to the overall degrading of social media by vagrants and misfits.

I am positioning this argument towards individuals just getting involved in social media. Try not to auto-invite your entire list to a network… it isn’t going to accomplish anything. It is just going to frustrate people who are hesitant to get involved online because of the amount of email and overwhelming content they receive on a daily basis.

Steps To Not Auto-Invite

1. Click Next.

And if you are going to break more windows in social media…Do me a favor and un-follow me.

Have a great Friday!

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Ignore Digg. Quality is First.

Image via CrunchBase

Here is an example of information spreading on the web via Twitter and Blogging. One of my twitter and friendfeed buddies, Zee, fed a post on Twitter that was in turn sent to me by re-tweet from Roger Byrne (@styletime on Twitter). The post is called 15 Things I Wish I Had Known When I Started My First Blog by Neil Patel. If you have been using the Internet, blogging, or reading you have probably run across Neil Patel’s name on a blog or two. He knows how to create relationships and engage people online.

One of the things that I found interesting on his blog post was the point he made about not writing for Digg. I have heard from multiple bloggers that it is important to hit Digg because you drive a ton of traffic to your site.

“On the other hand Quick Sprout hasn’t got on Digg more than once and I have a very strong core user base. This is the main reason Quick Sprout has tons of reader interaction compared to other blogs.”

Neil took the opposite approach when building readership to his blog. He decided to focus solely on the people hitting his blog through links and other avenues other than the ungodly amount of traffic from Digg. I think that is extremely important.

I have been pushing myself to care more about the daily reader than the hundreds of hits I get from outside sources. It is always cool to open your Google Analytics and see an increase in traffic but how qualified is that traffic? The important relationships to forge are the people that are constantly contributing to your content and vice/versa.

Thanks to Neil for helping me get back on track and focus on the quality of my blog. Thanks to Roger and Zee for constantly feeding me information that helps all of us along this wonderful process.

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You Have 500+ On LinkedIN? So What?

We have been through the friend train on Myspace. We have been through the obsessive adding of people trying to get the biggest friend list on the block. I have spoke with numerous people who feel their social capital is built around how many people exist within their network. They take some type of pride in the fact they have over 4000 friends on Myspace or Plaxo.

You know what I have failed to ask them?

So What?

I was reading a blog post by Beth Kanter called My First Grade Teacher Friended Me on Facebook. This post title really has nothing to do with what I am talking about but she makes a great point in the post:

Do you remember the line –  “It’s not what you know, it’s who you know.”  It means roughly that to get things done you need to build up social capital, not just knowledge.

She goes on to say that the majority of social platforms are making it extremely easy to connect with people. There is so much beauty in the thought of connecting with hundreds of people and building your social capital. However this does not mean your social capital consists of 5000 people in which you have never spoken. The days of bulk networking, 500+ on LinkedIN, and massive friend lists are fast dissapearing.

Do you want to know why?

Because it is easy. Let it be know that there is nothing valuable in the social media world that is easy.

Another reason?

People are craving relationships. I was on your mailing list 3 years ago why would I want to be spammed on my social networks? They would rather not be a part of your mailing list.

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Controlling Word of Mouth Marketing Using Social Media

A good friend of mine, Hazel Walker over at the Networking Strategist has a great post called Word of Mouth is Always Working. If you read my blog pretty regularly you know that I am a huge fan of two things:

1. word of mouth marketing

2. social media marketing.

There is one point I wanted to take out of Hazel’s blog post and relate it to social media and using social media for brand development. From Hazel’s blog:

“WOM is the most dangerous form of marketing, in that you cannot control people. They may carry the wrong message or a negative message.”

As a social media marketing and design company we try to focus on building messages that can be carried or echoed across many different types of people (you know…something that sticks!). The beautiful thing about social media marketing and the Internet is that you CAN control word of mouth marketing to an extent. Let me step you through a scenario. For sake of argument I will use XYZ company as an example.

Let’s say XYZ decided to create a website for a group of people out of state. Let’s say the project didn’t go so well because of a lack of management on both sides of the issue. We all make mistakes right? They finished up the project and the client decides to spread a “virus” across the channels or the Internet and through their friends:

“XYZ company is the worst to work with! They didn’t even hold our hand and pat us on the head because we took time out of our day to deal with them!”

The truth of the matter? Even though XYZ did an excellent job in saving the project and pushing through to try and satisfy the client… they still spread the “virus.”

The beautiful thing? The client’s friends who are INFECTED will get online and search for XYZ… guess what will come up? Everything good. If you are spending time investing into activity on the Internet, you will find that your content, your best clients content, and your use of social media will hit the search engines first (at least that is what we have found).

Social media marketing is very much rooted in the development of BRAND. If you can figure out how to balance your social media use it will be worth it in the long run. Nothing dissapears on the Internet.

Have you searched for what people are saying about your company?

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Lost In Translation: Why Don’t Marketers Speak Human?

I was browsing through the world of Social Media tonight and I ran across a blog called Socialized by Alisa Leonard-Hasen. She had a simple post dated back in October called Like Humans Do. The post was a simple graphic:

It hit me. HIT ME HARD. A simple design and yet such a profound message. Why don’t marketers know how to speak Human?

As marketers shouldn’t that be what we strive for on a daily basis? How do we create a message that will resonate with our user base? How do we take an idea and turn it into a message that tugs the heart strings? How do we take a product/service/offering and make it “speak Human?”  Why is it so hard?

One last question:

Is the answer Social Media?

I would venture to say… ABSOLUTELY. Never in the history of marketing has a platform been developed where you can tap into a community. We are no longer products and services but people.

Why don’t businesses know how to speak human? They should. There is no better place than here. There is no better time than now.

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Losing Content Confidence in Friendfeed? What A Load.

I am a huge fan of Alexander van Elsas’s thoughts on new media and technologies pertaining to social behavior. It is always a pleasure to read his views on how social media plays a role in the day to day communication between people. Recently he wrote a post entitled: The Idiocy of Social Media Conversations. We will dive into that in a second.

I have been playing around with the idea of writing a post about the content creation from members and the value it has to the FriendFeed audience. There has been a lot of talk lately about the content being generated on Friendfeed and how some of it is not “desirable” to a few people. Robert Scoble recently wrote a post about the idiotic comments on some of the FriendFeed conversations surrounding the economic crisis. In the post he states:

The downside of this new media world is that you’ll hear a lot of opinions. Which one is right? I’m not always right. In fact, I’m often wrong. But I’ve counted on YOU, the audience, to help me correct that when I’m off in the deep end. Now, though, I’ve seen so much idiocy that I’m not even sure of my audience anymore. That’s how deep our loss of confidence in each other has come.

It is bewildering for me to believe that Scoble is blasting the entire development of content in Friendfeed based around the opinons of a certain crisis. Isn’t it all relative?

Alexander responded to Robert by saying:

Secondly he complains about the idiocy within the discussions on Friendfeed and the loss of confidence in his audience there. For some reason Robert assumes there are experts hanging out on Friendfeed that are engaging in thorough, deep discussions.

I am on Alexander’s side. It is hard for me to connect good content and in-depth conversations with FriendFeed. I know that most of the early adopters use FriendFeed and great content is SHARED but it isn’t necessarily STRIPPED. A good content site has the sharing aspect intact but also the stripping aspect where meaning dialoug is shared amount the users.

I love FriendFeed. I love the photo memes, when Mike Fruchter shares blog posts, when democrats become pissed off at Republicans (or vice versa), I love the random things posted by Mona and I love the conversations.

If you are looking for a place to share ideas and collaborate in a knowledge capital heavy environment, I wouldn’t recommend FriendFeed.

If you are wanting a wide variety of content and personality, FriendFeed is the place to be.

The Deciding Factor of Becoming a Social Media Expert

The business world has its share of experts and/or consultants. You can find a wide array of professionals in practically every business topic imaginable.

The Social Media world also has a fair share of “experts” and it can be difficult at times to figure out how the title was earned (self-proclaimed or not). Recently, Steve at Social Media Soap Box decided to investigate whether or not the term “expert” can be attributed correctly. He makes some great points on why some of us still “shirk” at the idea of a social media expert. One of the four determining factors from Steve’s Post:

“I think it’s safe to say that there are few things that evolve as quickly, as dramatically, and within such short time frames, as social media.  It’s hard just to keep up and understand the implications of these changes, much less build a foundation of knowledge and experience that one would traditionally need in order to be considered an expert.“

Louis Gray and Chris Brogan have also weighed in on the topic of what it takes to be a  social media expert.

In his post, Social Media Experts are the New Webmasters, Louis states that the individual’s “efforts to rebrand as social media experts will be short-lived and futile.” Louis encourages the self-proclaimed social media experts of the world to stick with their traditional expertise (marketing, communications, PR) and add social media into the mix as a foundation builder.

In the post What I Want a Social Media Expert to Know, Chris Brogan calls upon the self-proclaimed SM experts to focus on the strategic and tactical aspects of social media. A social media expert should be familiar with everything from “how your role ties to marketing, PR, advertising, R&D, finance, HR, sales” to having at least “five stats worth knowing for any blog/website.”

I have been debating on the concept of a social media expert because, frankly, I have wanted to give myself the title. What I have come to realize… there is one factor you need in order to be properly titled a social media expert.

1. The True ROI Expert

If you are touting yourself as a social media expert you are either:

• A. Selling your expertise in a B2B relationship
• B. Selling your expertise in a B2C relationship

Whether you are categorized in the A or B category it is extremely important that you can show potential clients a return on investment in social media. How do you do this? Gain success with current clients. The concept is simple but the process can be hard.

Have you helped a company or individual gain success in the social media world? Have you been able to map an increase of sales based on a communications strategy in social media? Have you seen increased visibility and traffic to a clients website?

You can have a wealth of knowledge in platforms and applications but if you cannot create success for your clients…. your title is a mute point.

Create success for a current client or even in your own business. Use it as the foundation to support your social media “expert” title.

If you can use social media to create success… you deserve the title of social media expert.

Thank you to Michael Fruchter for turning me onto the Social Media Soap Box.