Social Media Can Help Your Business Be Remarkable

There is a constant theme in social media that defines the use of the tool in terms of marketing and communication… being remarkable. This concept was first started when Seth Godin wrote about it in his book Free Prize Inside and Purple Cow.  The whole concept of being remarkable is focusing on the customer who is “willing to make a remark about” your product or service. I wanted to take a look at the word remark because there is a lesson buried within this word-of-mouth marketing concept. 

re⋅mark (from dictionary.com) 
   /rɪˈmɑrk/ Show Spelled Pronunciation [ri-mahrk]
–verb (used with object)
1. to say casually, as in making a comment: Someone remarked that tomorrow would be a warm day.
2. to note; perceive; observe: I remarked a slight accent in her speech.
3. Obsolete. to mark distinctively.

Do you know what hit me? The third definition in the group above: to mark distinctively. Many people view the concept of a remark as a casual comment in passing. Unfortunately or fortunately… depending on your situation… it is important to remember that a remark is no longer casual. In a world where communication is doubling ever second (or so it seems) a casual remark can spread like wildfire. If you can build products and services that are remarkable…

… that people are talking about…

… that people love …

You can create a word-of-mouth campaign that will grow your business by leaps and bounds. The truth of the matter is this: if you are not being talked about in a positive light…You are doing something wrong. Seth has the tendency to ask, “Are you invisible? Or are you remarkable.” I am going to encourage all the business owners and marketing professionals of the world to do 5 things:

1. Love the product and service you sell and believe it can be Remarkable. 

2. Talk about what you do with excitement (drink caffeine if you have to).

3. Send surveys to make sure your product or service is staying remarkable.

4. Utilize a blog or forum to allow your customers to share the story (to remark on your story).

5. Believe in the concept of using social media as a HUGE communication tool. It is here to stay. 

Are you invisible or remarkable?

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Being Social is Better than Silence

It seems fairly obvious doesn’t it? The art of human interaction is built off of many things but mainly communication. You can define communication in a variety of ways but it still rooted in sharing of ideas between two individuals. 

We want to interact. We want to be heard. We want someone to listen. 

You have to be social in order to facilitate human interaction. The same goes with social media. 

When talking with business owners about using social media there are the metrics and values that are attributed to lead generation and customer retention. You can talk about the massive amounts of eyeballs an ad can hit or the customer service value Zappos and Comcast has delivered. 

But the main point is this…

There is someone talking about you somewhere. Wouldn’t you rather be involved in the conversation than not

Being social is better than silence and listening is just one key to success in social media.

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Traditional Media Blasts Google

I have always been under the assumption that traditional or “old” media has lost its’ mind. I have looked at traditional media (mainly newspapers) as a dying breed of communication that will not change with the landscape of technology. If you do not shift your paradigm you will die and currently.. that is what is happening.  Traditional media never ranked high with me but I have started to see another side to this coin.

Recently the Wall Street Journal editor Robert Thomson blasted Google and other content aggregators as “parasites of the Internet.” I thought this was a little over the top and then I read a little deeper into the article.

I am going to stop there for a side comment. The simple fact that I decided to read the REST of the article before making a qualified decision is probably part of the problem. We are way… way.. way.. to ADD as a society and social media is not helping in that arena.

I am starting to understand the concept behind the value of premium content. I can see where WSJ is coming from when it comes to content aggregators. I can also see where the Internet model is changing the way we consume media. Rupert Murdoch at News Corp is trying to be innovative with the media shift but I do not see the WSJ making any HUGE strides to welcome the new wave of communication tools. Please, correct me if I am wrong.

There is going to come a time when the shift is over and traditional media will be mutated into a massive conglomerate of data and information. Until that time, Google and premium content portals like Wall Street Journal will need to become even MORE innovative than before.

The world is consuming content at an unbelievable speed. The question is… how do you monetize that consumption?

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When is Social Media a Primary Marketing Tool?

Let me be the first to say that social media is a brilliant tool. It can enhance every aspect of your marketing plan from Public Relations to direct mail. Although… there is a time and place for everything. It is extremely important to realize the potential of social media can either be a primary or secondary.

When should social media be used as a primary tool?

If you are building a personal brand, social media can be a huge driver to increase a following or “fans.” Many small businesses are run by so-called thought leaders… The visionaries behind the brands that are being built by the thousands. Small businesses must rely heavily on referrals and word-of-mouth marketing and what better tool to help the process than soacial meda. As you advance in a community of clients and customers you can use social media as your primary source of marketing.

Whether social media can be defined as a medium or a tool (later post) is not the point. Arguing over semantics hasn’t helped anyone in the past. You have the opportunity to build your brand.. both personally and professionally. Embrace it.

This is the first time in history when millions of people are just a click away. You can’t get any better than that. So how should you get start on your online brand development?

• Do your customers even care? Make sure you do not negate your current clients. Keep picking up the phone.
• Research what others are doing in the area. What are your competitors writing about? How can you be different? How can you do it better?
• Start a blog. Sign up on WordPress.com and start writing (after the research, of course)
• Go to CommonCraft and get update on the more recent tools on the Internet. They will help you in your social media quest.

And remember… be conscious of your people. What makes them tick?

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Is Conversation or Content King on the Social Web?

I am currently doing some research for my presentation at the Hoosier Hospitality Conference and I ran across this quote by Cory Doctorow from BoingBoing:

“Content isn’t king. If I sent you to a desert island and gave you the choice of taking your friends or your movies, you would choose your friends…. If you chose your movies, we would call you a sociopath. Conversation is king. Content is just something to talk about.”

It made me think hard about my opinions on content and the use of such tools to drive leads to businesses using the Internet. Sometimes the point of conversation is missed by many Internet marketers. It is excellent if you are at the top of Google search for your keywords but what happens when the potential customer clicks through to your site?

Do you have the necessary tools and systems in place to create conversations with the users influenced by your search ranking? Is it even necessary?

Absolutely it is necessary. We are seeing an overwhelming demand for the marketers and businesses of the world to call consumers… PEOPLE… and not the other way around.

It is important to creat excellent content in order to push the conversation but…

Conversation leads to Relationships. Relationship leads to Aquisition.

What do you think? Is Content king or did Conversation just take the throne?

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Is Blogging for Search ruining Innovative Thought?

Let me preface this post by saying… I don’t know the answer… and if you are a social media professional or consultant.. you are at fault.

I have been debating with myself lately (you should try it) about the concept of blogging for search and how it could be affecting the . From a marketing standpoint it is brilliant to use a blog for search. I will be the first to say that my company, Brandswag, uses our corporate blog for organic search. The blog you are reading now is used for some organic search goals, as well as my own personal branding in the city of Indianapolis.

What am I struggling with?

If you are constantly focused on keyword rich writing and blogging for search is that taking away from building knowledge and innovation in your industry? Is it taking away from you actually writing your thoughts.. feelings.. and ideas?

Sometimes I get stuck.

We blog for many reasons. Maybe you want to learn and co-create interesting articles and discussions. Maybe you want to build your company brand in order to drive more revenue. Maybe… you just want to talk to other people with the same interest.

Blogging and the world of social media has created a spinning mass of information that is being consumed by hundreds of millions of people on a daily basis. Are we missing out on writing from the heart and helping industries/people become better?

Maybe. Maybe not. I don’t know the answer.

If you are focusing so intently on the right keywords and such doesn’t that take you away from being truly innovative and thought provoking in your writing?

Maybe we are all at fault.

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Small Businesses Can Compete without Borders

I was reading a post over at David Castor’s Business & Culture blog where he was discussing the Long Tail by Chris Anderson. Many of us (small business owners) understand the concept of the Long Tail. It has helped us grow in the early years of running a company. It is now easier than ever to enter into the LT strategy by using the Internet as a marketing medium.

I had another thought while reading David’s post:

It is now more important than ever to realize that competition stretches beyond borders in the “new economy.”

Small businesses across the nation (and the globe) are slowly starting to compete on an International scale. Whether you like it or not, the Internet has created a global market that is becoming faster and stronger than ever. Marketing plans have change. SWOT analysis have grown longer and more intense.

Why is it important to learn how to use the Internet as a marketing tool? There are plenty of reasons. The global economy should be pushing YOU to use the tools to cross borders and gain clientele that you wouldn’t have dreamed of 5-10 years ago.

You can be a lawyer or a accountant and begin gaining clients from all over a specific geographic region (the mid-west). If it is part of your goal structure of your company it is even possible to go GLOBAL.

Think about it…the world is open.

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Facebook Isn’t For Your Kids Anymore

I was reading a new social networking report from Nielsen called Global Faces and Networked Places and they had some stats about the growth of Facebook over the past year.

At Brandswag we deal with the Facebook paradigm from the older generations. Many of the small business owners we talk to would rather not think about using Facebook for marketing or networking because it is something their kids use. Now, we know that is not entirely true and yes… Facebook is used by your children but there is more behind .

The past few years have seen an increase in the use of Facebook by the Gen X and Baby Boomer crowd. According to the Nielsen report the greatest growth on Facebook has been from the people aged 35-49.

Guess what age group doubled that of their 18 year old children? The 50-64 year olds.

We are talking about one-third of the global audience on Facebook being between the ages of 35-49! What does this mean for small business owners? It means that you now have a viable source for business networking. It means that social media is no longer all about your children.

This small piece of your marketing strategy is now catering to all age groups… young and old. Is it time to start using social media to grow your business? Is it time to at least learn how to communicate online?

Absolutely. Start now.

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Twitter Replaces Offline Networking

(disclaimer: this rant stems off a post by Mike Sanson at ConverStations)

I hope I never find a blog post written towards a social media site replacing face-to-face networking. It is extremely important for all business owners to realize social media marketing is not meant to replace your traditional strategies… just transform them.

I have told people now and again… If you ever come to me and say you stopped all traditional marketing and started a Facebook page… I will smack you in the face with my mind. I am not really that physical of a person and pretty tame.

Sites like Twitter are meant to strengthen your network and add a second touch point to the people geographically close to your business. They were never meant to replace face-to-face networking, ever. Go ahead and test it out.

Invite a Twitter friend to coffee or lunch. You will find that the working relationship has progressed a little farther because of the use of social media. You will learn a lot about a person online before you ever meet them.

It just adds to the fun!

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35 Lbs of Food to End Hunger

There is a great site that was just launched yesterday by Indianapolis creative firm Mediasauce. The site is called Pledge to End Hunger and it was created to help feed needy families and children across this great nation of ours.

I am a huge fan when companies take the initiative and try to make our world a better place. The site is extremely well designed and as of this morning they have a total of:

761 Pledges

266,351 lbs of food

106,540 meals

On the site there is a way for the user to either GIVE, VOLUNTEER, or SHARE. To be completely honest with you… I just get excited when people take it upon themselves to help others. This is a great way to get a ton of people onto a cause and the site is well designed too! I am looking forward to seeing what comes of this entire campaign.

Also, if you are looking for a good way to take your website from 1.0 to 2.0… Go check out the Pledge to End Hunger site.