5 Steps to Deleting Your 3,000 Connections on Twitter

We talk a ton about quality over quantity. I need to take my own medicine.

I’m starting to see a shift in my own use of Twitter. I have been talking a lot about quality over quantity and the value of one-on-one relationships. I have realized I need to take advantage of my own advice.

It is time to purge the Twitter account. I need to start focusing more on the quality of the conversations I am experiencing on Twitter. What do you think about the quality over quantity approach?

5 Steps to Deleting Your STUPID Twitter Connections

1. I am going to unfollow all automatic feeds into Twitter. It doesn’t make sense… they do not talk back.

2. Keep following the people RT and respond to your posts. They are who matter! They are experiencing the value of communication and collaboration.

3. Pick 10 to 20 thought-leaders to follow. It doesn’t matter if they follow you back. They are there for education and sometimes “communication.” We cannot evolve unless we learn.

4. You can start to purge your connections by unfollowing people who do not follow you. Now, this does not mean you should be “upset” with people who do not follow you back. If they share great information… you should keep following them (See #3).

5. Do they have a logo as a picture. Eh? I would un-follow.

So remember the quality over quantity concept and start the process!

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Facebook Just Got Twittered: The Twitter Rush

I feel like I am in the gold rush. We are all part of this massive push to join the online minions of the Twitter world.

I just finished reading a post by Sarah Perez from ReadWriteWeb about Nielsen Online reporting Twitter “has now surpassed Facebook and others to become the fastest-growing site in Member Communities.” I wasn’t really expecting this type of growth out of Twitter. And there is a reason for that…

It is hard to describe the concept or meaning behind the Twitter revolution. Facebook is easy to describe and (sometimes) use but Twitter?? No way.

In a way the growth of Twitter is encouraging to the Social Media enthusiast in all of us. The world of social media tools and marketing is no longer for the computer nerds stuck in their mothers basement. This world of two-way communication and online relationship building is starting to gain traction from small businesses to corporate America.

You may be asking…What do we do with this information?

To all the non-Twitter Users:

You use the stat of an increase of 1382% of unique visitors year over year (2008-2009) and beat yourself over the head until you at least TRY the tool. It is important to understand all communication tools available.

To the Twitter Users:

Congratulations. We now have a used tool.. now let’s figure out how it can be useful.

25 Steps to Choosing a Social Media Consultant and Educator

I have been discovering many people starting to enter the world of social media marketing in Indianapolis. It can be anything from an advertising firm to a small business coach. It is probably pretty confusing for business owners trying to learn about the amazing new tools available on the web. I wanted to help you out with your first steps in choosing a social media educator or consultant.

1. They need to use the tools they are teaching.

It is extremely important that the teacher is using the tools. Before you decide to use a social media consultant… investigate! Make sure they are using tools like Twitter, Facebook, LinkedIN, and Plaxo. If they do not use the tools on a regular basis, they are just riding a wave.

2. They communicate with their audience.

The last person you will want to hire is someone who throws content out on the bed and doesn’t allow for two way communication. The best way to test this? Go to their Twitter account and make sure they are actually sending “RT” and replies to people. 2-way communication is key.

3. Do they call themselves a Social Media Expert? Ask about the 10,000 hours rule.

The person that calls themselves a “social media expert” is the last person you want to hire. Read Paul Dunay’s post about 10,000 hours to become an expert.

4. Ask them their definition of social media.

If they give you a list of tools. Fail them.

5. They will run your Twitter account for you.

It is impossible to ghost a Twitter account. YOU either use it or you don’t. Ghostwriting for a blog is a different story and NOT for this post.

6. Their blog is less than six months old with no comments. (thanks Beth)

7. Ask them about social bookmarking. Do they know what it is? Do they use it?

8. Have they taught a class before on social media? Even a webinar?

It is important that your consultant or educator has experience in teaching or presenting on social media. The last thing you want to do is spend money for something that is going to be a DRAG. You want to know that you are not wasting your money.

9. Are they a Just-add-water expert?

10. They actually have a personality and GET people.

It is important that your social media consultant have a personality. What do I mean by personality? They are not stuck in an office all day pecking away at Twitter and have no sense of humor. ALSO, they are not overly bubbly and excited about everything under the sun. Sanity is key.

11. They blog more than once a week.

It is important that the investigation goes deeper into the blogging world. Your social media consultant should be learning on a daily basis and expounding upon what they are learning by blogging. This does not have to be catered specifically to a BLOG (wordpress or blogger). You can always check on Twitter on how they are communicating and learning.

12. They are linking and being linked.

Complete a Google link search and make sure your social media consultant actually has people and blogs linking back to their site. It is extremely important

13. Ask their opinion on viral marketing.

It is extremely important that your social media consultant and educator understand the concepts behind word-or-mouth marketing and viral marketing. Social media marketing is a relationship drive model. The evangelists and lovers of your product or service need to have the means to shout to the world… WE LOVE YOU!

14. Check out their website.

The first step to any Internet or social media strategy is the website. Do they have a communication drive website or is it a web 1.0 brochure driven site? Are they interacting with people? Are they talking about social media? Are they talking to YOU and not about their services.

15. What do other people think about them?

Mentors are one of the greatest asset to any small business owner. Who would they choose? Maybe they think social media is a waste of time. You need to take that into account. Maybe they were burned in the past? It is extremely important to get another perspective when entering into a relationship with any type of consultant or marketing professional.

16. They advise you to start a Facebook page as the first step.

It isn’t about starting in one spot. If you are new to the world of social media it may be smart to start USING Facebook other than trying to manage all 5 but the last thing you need to do is just start a Facebook fan page. SM strategy should be surrounding an integrated marketing approach. Period.

17. The instant success test

It takes time and knowledge to be successful at using social media as a small business strategy. If they promise instant results.. You should probably find another consultant.

18. What do they think about traditional marketing and advertising?

Ask them. If they come back to you and say that the traditional approach to marketing is dead. They are just riding a wave of no return. They will never understand the concepts of combining traditional and new media into an overall strategy.

19. Ask them about Radian6.

Radian6 is one of the better brand monitoring companies out there. If they have no idea about Radian6. FAIL.

20. What is their opinion of Quality over Quantity?

If your social media consultant starts talking about driving hundreds of followers to your social media account they don’t understand the concept of TWO WAY COMMUNICATION. Quality is so much better than quantity. Quality connections are the only way to succeed at using social media to expand your business.

21. They believe in actually listening to your problems instead of convincing you about the world of social media.

22. If they are still using an @aol.com, @aim.com, @comcast.net, or @att.net email. Fail them.

23. Listen for new approaches to strategy.

Everyone is offering to be a “social” consultant. Do they talk and think differently than anyone else you have listened to? If they do. You have a gem on your hands. Creative thinkers are the best social media consultants.

24. Are they a used car salesman? Do they seem genuine?

For the sake of argument I am going to list this. Do not work with someone you do not trust. Period.

25.Do they have any success stories?

Ask them about their history in using social media. The space is extremely new but there are people who are succeeding in using the tool. If they do not have case studies. Ask.

There are plenty more but this is just the beginning. Add to the list if you would like!

25 Small Business Twitter Tips

We have been getting quite a few questions over at Brandswag about Twitter. The questions range from personal use to business use. I thought I would put together a list of 25 Tips for small business owners to use when starting out on Twitter.

Use them. Learn them. Love them.

1. Use your personal picture in your Twitter profile. There is only one situation where you can use your logo… if you have two profiles. Your personal profile and your company profile.

2. Don’t setup an Auto-DM to send when users follow you. Why you ask?

Here are two posts talking about why you should not:
Tweeter Blog: How to STOP These Freakin Auto DMs
Social Media Club: To Auto DM or Not to Auto-Dm

3. Use Twitter Search to find subject matters that interest you. This can cater to your business interests, as well as your personal interests. This will help you find people that share

4. Personal life reigns… but not too much. Add in some of your personal life while you are using Twitter. What is important to remember is that you are using Twitter for your business generation as well. The people following you want to know that you are REAL… but not to the point where they are hearing about what you are eating or where you are driving.

5. Use it. It is important to use Twitter as much as you can but not to the point where you are wasting valuable time when at work. Tweet about what you are reading online.. Maybe a new insight you found while reading the night before. Try to use Twitter a couple of times a day.

6. Reply. Reply. Reply. Whenever you get a response (@yourname) make sure that you respond to the reply. This is extremely important because your most valuable followers are the people that respond and communicate with you.

7. (via John Janstch) Use strawpoll to create a survey to feed into your Twitter stream. This will be an awesome way to get information regarding service offerings and products.

8. Follow some awesome business Twitter people (@problogger, @chrisbrogan, @gacconsultants, @business901, @roundpeg, @Ribeezie)

9. Use a business Twitter account (example: @brandswag) to create a great place for customer relationship management. Teach your clients to use Twitter to keep with the happenings of your company. Also, it can help you share the news and information regarding the success of your clients.

10. Use Twitter as a discussion forum. Ask your clients and prospective clients what they would like to see, hear, taste, and experience.

11. Help. (via Twitip) Always help before asking for money. Twitter is not a place for you to hard sell individuals on services. We are here for discussions and not sales.

12. I started out with a personal profile that allowed me to create relationships before starting my company profile. (also via Twitip) I was able to cleaning transition between two accounts because people trusted me. If you start two accounts at the same time you will be overwhelmed and underwhelm your followers.

13. Use TweetLater for productivity. I don’t recommend using this tool much. You need to be involved in the conversation as you start sending tweets. If you are not there to interact with your followers there really is not a point for using the tool. Though.. it does help for those random tweets to stay connected.

14. Take pictures and share on TWitter. Add pictures on Twitter using Twitpic using your iPhone or mobile phone.

15. Use Google Analytics to measure the traffic directed from Twitter to your blog or website. If you can measure the traffic related to sales or aquisitions it help you understand an ROI from the tool.

16. Encourage your employees to join Twitter and become part of the conversation.

17. Twitter connets thought leaders. Talk about a great brain trust!

18. Fill out your profile. Make sure you put information regarding your personal life as well as your business life. This is important because.. everyone reads it.

19. We add our Twitter URLs to our business cards. I also like to add my LinkedIN account and blog URL. This will encourage more of your networking friends to follow you and communicate more effectively.

20. Follow @Zappos. A perfect example of corporate blogging.

21. Download TweetDeck. Tweetdeck is a powerful tool to help you be productive while using Twitter.

22. Are you using a Blackberry or iPhone? You should definitly be looking at downloading an application to help you manage your twitter account while you are out of the office.

23. Thank you. When someone shares your post or tweet make sure you send a DM or Tweet thanking them for their support. Just as you should be emailing people to thank them for comments… same goes with Twitter.

24. Don’t AUTO-DM. Please… it is completely and utterly worthless. Show some personality and human quality when using Twitter. The worst thing to do is Auto-DM. There is a reason I put this twice in the list.

25. Don’t add hundreds of people when you first join Twitter. Let the entire conversation happen naturally.

If you have anymore tips. Please add them below! Get on it!

Yes. My Voice Matters.

I was reading through my weekly intake of Jason Falls at Social Media Explorer and came across a post with a reference from the Cluetrain Manifesto. First off, I love the book. I read it when it came out a couple of years ago and still keep it around my desk. In his post, Jason makes reference to Cluetrain point fingers at the marketing industry asking them, “Where is the consideration of the people?”

From Cluetrain:
Conversations among human beings sound human. They are conducted in a human voice.

I agree with Jason when he says that the Cluetrain Manifesto basically introduced the concept of social media to Corporate America. It is also extremely important for small business owners to understand the concept of listening and starting conversations.

Social Media has a wide array of people. Some people need your product or service.. other people would rather not listen to your hard sell speech about blah. blah. blah. It is about the conversation.. the personality.. and the person on the other end, not you.

I would encourage you to read Jason’s post because it has some awesome points for all matter of people using social media as a strategy for growth. I want to focus on the concept of using a human voice while in the depths of social media. Whether you are using Twitter, Facebook, or Plaxo (etc) it is important to listen first and speak second.

How long is it going to take us to learn that the CONSUMER is now in control of the conversation? It is no longer about quantity. It is no longer about how many direct mail pieces you can send out or how many banner ads you can buy.

It is about the them not about you. Use Twitter and Facebook as a tool to speak as you would your best-friend at a barbeque (okay bad example but you get the drift). We are all in the same rat-race here. Trying to help each other succeed in the cut throat world of small business marketing.

Talk about what YOU do not the industry or the sale of the day. How do you help people? How do you creat relationships with your clients? That is what people what to hear. They are to be inspired.

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Punch Inactive Users in the Face!

I love Twitter.

It makes life a little more interesting every day that you use it. There is one problem that I have been presented with over the course of the past few days. Inactive users.

Inactive users really upset me and when I say upset.. I am meaning… more along the lines of “wrong order at a restaurant” upset. I just don’t understand the point of spending time to add multiple people and then NOT using the tool every again. But that is their prerogative. (Thank you Ms. Spears)

I had a URL come across my Twitter Feed today to Twitoria. This is the first thing I read when I clicked through:

How many friends are you really following? Twitoria finds your friends that haven’t tweeted in a long time so you can give them the boot!

FINALLY… (unless I missed another one) a tool that allows you to delete people that are inactive on Twitter, something that really cleans up the mess of inactive users. I

I started using the tool and it has extremely easy functionality… it is pretty straight forward. While I was un-following the fifth or sixth person I realized… Why does this matter?

They don’t tweet.. They don’t flood my stream with stupid magpie tweets or worthless hard-sell links.. So why does it matter if I delete them or not?

I haven’t answered that question but it you are wanting to delete the number of people you are following.. Twitoria is a great tool to do that.

Now.. can somebody please create an application that allows me to auto un-follow Twitter idiots?

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Ignore Digg. Quality is First.

Image via CrunchBase

Here is an example of information spreading on the web via Twitter and Blogging. One of my twitter and friendfeed buddies, Zee, fed a post on Twitter that was in turn sent to me by re-tweet from Roger Byrne (@styletime on Twitter). The post is called 15 Things I Wish I Had Known When I Started My First Blog by Neil Patel. If you have been using the Internet, blogging, or reading you have probably run across Neil Patel’s name on a blog or two. He knows how to create relationships and engage people online.

One of the things that I found interesting on his blog post was the point he made about not writing for Digg. I have heard from multiple bloggers that it is important to hit Digg because you drive a ton of traffic to your site.

“On the other hand Quick Sprout hasn’t got on Digg more than once and I have a very strong core user base. This is the main reason Quick Sprout has tons of reader interaction compared to other blogs.”

Neil took the opposite approach when building readership to his blog. He decided to focus solely on the people hitting his blog through links and other avenues other than the ungodly amount of traffic from Digg. I think that is extremely important.

I have been pushing myself to care more about the daily reader than the hundreds of hits I get from outside sources. It is always cool to open your Google Analytics and see an increase in traffic but how qualified is that traffic? The important relationships to forge are the people that are constantly contributing to your content and vice/versa.

Thanks to Neil for helping me get back on track and focus on the quality of my blog. Thanks to Roger and Zee for constantly feeding me information that helps all of us along this wonderful process.

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Deleting 20,000 Followers from Twitter

Holy crap. I just read one of the best blog posts ever.

Jim Connolly just deleted 20,000 followers from Twitter. I about passed out from bewilderment. Talk about a way to focus more on quality over quantity! If you want an example of how to refocus your social media efforts read the blog post by Jim. When you read the post focus on the sections of Tweeting again “small time” and The “right” was to use Twitter.”

The most important thing to take away from Jim deleting his 20,000 followers is the understanding that we are constantly learning and adapting as the environment of communication changes. Jim decided to do what was best for him in the long run. I can’t imagine getting 400-500 direct messages a day. My face would literally blow up!

When you are starting social media as a small business owner or as another just another lover/user (sounds like a heroine addict) it is important to read and learn from the “professionals” but remember to do what is best for you personally.

I couldn’t handle 20,000 followers. It is hard for me to create valuable relationships with over 2,000! If you are creating relationships with 200 followers. Good! You are living out the idea of quality over quantity.

And that is what matters…

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Notoriety to Aspiration: 5 of 10 Social Media Commandments

As a collective group we have been working through the 10 Commandments of Emotional Branding in Marc Gobe’s book, Emotional Branding. We have been applying the ten concepts to social media marketing and how you should be applying them to your social business strategy.

The fifth commandment is the concept moving from notoriety to aspiration.

From Marc Gobe:

“Being known does not mean that you are also loved! Notoriety is what gets you known. But if you want to be desired, you must convey something that is in keeping with the customer’s aspirations. (pg. xxx, Emotional Branding)”

This is my favorite commandment in the entire list because it one of the more important principles in social media: QUALITY over QUANTITY. Anyone can spend twelve hours a day adding everyone and their mother to their social profile. The question is, what makes them different from everyone else spending an ungodly amount of time online? Nothing. It takes a little personality to push you over the edge. Scott Stratten at Un-Marketing does this the best way possible on Twitter. Add him.

There is a split down the middle for small business owners. Many of us want to create relationships online but there is no guarantee for return on investment. This is especially important if you are using social media as a customer relationship and marketing tool. The truth of the matter is this…

It takes time and resources to truly utilize social media. It should be implemented into your marketing budget as a piece of the pie. And remember…

You can add as many people as you want but don’t be upset when you have thousands of followers and no revenue.

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Twitter Has a Problem Going Mainstream

I have been wanting to write a post like this for awhile. Over the past couple of months I have been giving seminars in and out of Indianapolis over the topic of Social Media. Guess which question comes up when talking about the tools you can use online?

What is Twitter? Why and how do you use it?

It never fails. No matter where I am at or what I am talking about… there is always a question about Twitter. Do you know what I say? It is different every time. I always try to give the universal definition of Twitter:

Twitter is a social networking and micro-blogging service that allows its users to send and read other users’ updates (otherwise known as tweets), which are text-based posts of up to 140 characters in length.

Or a personal definition from a blog like MovinMeat:

Twitter is a fun and occasionally useful social networking app.   You’re basically supposed to give frequent updates on what you are doing and pithy observations on life, in short 140-character clips, or “tweets.”   It’s sort of like text-messaging the entire world, as they are public feeds. 

Through reading multiple blogs, articles, and opinions on the definition of Twitter… I have come to the understanding that the lack of an identifying value statement is keeping Twitter from hitting the mainstream marketing. I’m talking from 2 million to 50 million users.

Small businesses and big corporations alike have huge problems if their value statement does not line up to the ideas of the people behind the brand. I believe that Twitter is going to have a problem hitting the mainstream market if they cannot push a message out to the users. A message that contains a universal value statement that helps the “viral marketing” aspect push the online tool.

Give me something sticky. Give me something I can yell at the top of my lungs. Help me become an evangelist.