Search & Authenticity Are Key to Corporate Blogging

I was skimming through Chris Brogan’s posts and happened across a post called: A Counterpoint to the Branding Craze. This caught my attention because I am a huge advocate for branding, both personal and professional.

I have tried to use my blog to create a brand identity for myself and my company and it has been successful in more ways than one. In his post Chris talks about the concept of search being involved in the corporate strategy of most companies:

One of the reasons that I advocate content marketing, such as writing a compelling group blog, is that it’s an opportunity to build search equity. Writing about things that people might search for is a great way to find some new people at your door who might want a look at your product.

Content marketing should be in the corporate strategy plans of every business in America. There are a couple of reasons why I am strongly urge clients and businesses to dive into the realm of content marketing:

1. The Search

By blogging and writing about things that “people may search for,” you are creating a website (blog) that will hit the search engines with enthusiasm. When you have a site where content is changing regularly and you are writing about issues/services that people find important, you will find an increase in visitors to your site. And with an increase in visitors comes… more lead generation for your company and service offering.

2. Authenticity and Personality

Consumers today want communication authenticity and personality behind a company. If you are a stoned face corporation sitting in a corporate park somewhere and are NOT listening to your customers needs and wants: YOU WILL FAIL. By blogging and creating an area for dialouge you are telling your customers: I trust you. I want to hear what you have to say. This goes for both big business and small business.

3. Brand Identity and Value

People want to connect with brands on a level that has become as personal as a relationships between two people. A blog/content marketing allows you to start the romantic courtship of a consumer. This courtship can turn into a seasoned consumer that will spread your good message across the valleys and streams. Maybe even through their email.

There are a multitude of reasons to start a blog and create a space where content marketing is king. Read more of Chris Brogan’s posts if you get the chance. He is a genius at laying out what it takes to create great, authentic content.

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Balancing Perception and Reality in Social Media

Is social media everything we really make it out to be? Is there an imbalance between perception and reality when it comes to social media? I would venture to say yes. Before we get into the underlying argument of the two terms… let’s define them (from dictionary.com).

Perception: a single unified awareness derived from sensory processes while a stimulus is present.

Reality: something that exists independently of ideas concerning it.

There is probably a universal argument of perception versus reality in terms of marketing. We are going to touch on that briefly. The majority of marketing communication exists in order to balance the worlds of perception and reality among consumers… among your clients. When it comes to social media  there is an imbalance of the two worlds. There seems to be more perceived value of the tool than the the actual reality (at this given moment).

We can talk about the growth of networks and the stats surrounding the baby boomer adoption of Facebook. We can talk about the growth of Twitter and the role it plays in international foreign policy. However, the fact remains that only 22% of the globe (350 million) has adopted social media as an  avenue for communication.

We are still in the infancy of this communication medium. That is the reality.

However, I am not discounting the value of perception. If a tool is perceived to have high value… it is my belief… that mass adoption is going to come much, much quicker than previously anticipated. What happens when perception turns into reality and your company is left behind because you didn’t change… you didn’t adapt?

There will always be the balance of perception and reality in any form of communications advancement. Did anyone really perceive the true value of television before mass adoption? What about radio? Newspaper? We tend to only leverage a communications medium after mass adoption.

It only makes true business sense to stay ahead of the curve. It is your job as business owners, marketing directors, and C-level employees to watch for the perception turning over to reality.

What do you think? Do we actually have an imbalance?

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Screw Stats. It is about Portability and Experiences

I am co-hosting a webinar tomorrow with Chris Baggott of Compendium Blogware entitled Getting a Grip on Social Media. The first slide of my presentation simples says: Screw Stats. The whole concept behind the slide is the idea that we can run around statistics and figures all we want but the most important thing to understand is the future of portability and experiences in social media.

Portability

Portability is mobility. The mobile phone domination is going to grow even larger in the next couple of years and social media will be right behind it. There is no better way (other than text messaging) to utilize the iPhone or Palm Pre than securing applications that can be used to strengthen a users social media experiences. I don’t think the concept of social media is going to die because of the power of being mobile. Customer service is going to be dependent on securing social media because of a users ability to automatically tweet or post an experience the moment it happens… that is powerful.

Experiences

Selling is now almost completely dependent on the experiences of the customers. Peer recommendations have always been a staple to sell your services… referral and word of mouth marketing are inherently connected to success. Social media has made experiential marketing and referral marketing extremely powerful because of the ease of sharing a message. Social media is strengthen by the experiences customers share online. It is extremely important for a business to understand the ability and the important of using social media to empower your customers to share your message.

There are other reasons to join, research, and implement social media but the future of tool is in the ability to leverage portability and customer experiences.

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Balancing Client and Social Interactions in Social Media

I was recently asked by Duncan Alney from Firebelly Digital on a recent Hoosier PRSA blog post to detail how I balance client interaction with social interaction in the social media realm. Here is the question:

“BTW Kyle – perhaps you should share with those that don’t know – how you balance client and your own social media interactions. I know how you do it (now) but clearly – there are others that are dying to know ”

With such a great question posed how could I not answer it? Duncan is a great guy and an awesome social media advocate. I would encourage you to check out the blog over at Firebelly.

I am going to take a stab at this question and form my own opinion on what Duncan meant by client and social media interactions. The idea of being able to balance personal social experience with client lead generation is a valuable commodity when using social media. It is extremely hard in the long run to balance both without taking to much time in both categories. I would venture to say that you shouldn’t try and balance the two… they should be intertwined.

Time is a huge commodity when using social media. How do you take the time to truly use social media without wasting the day away… because we all know… time is money. When the importance of productivity is realized

The social world is beginning to change the way consumers look at brands. Are they viewing the brand as a logo or as an experience? In my humble opinion… the user is viewing the brand as a person… as an experience… as an extension to their daily lives.

I use social media to show my personal side… to show that life is revolving around more than just a balance sheet, an income statement, and an accounts receivable report. Social media is about giving a perspective into the daily lives of the individuals that make up a company. People buy from people and the importance of showing more than just a product is being lost by many individuals using the communication systems provided on the Internet.

When writing a blog, using Facebook, or connecting on LinkedIN… you should be making it a point to deliver a half/half balance of life as well as business. Your potential clients want to know about your knowledge in your given industry but they also want to know about your daily routine… what makes you tick.

I try to balance the two by using Facebook as my social interaction tool and my blog as my business side of my life. How do you balance the two? Do you even try to balance the two?

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Are You Coming To The Hullabaloo on Sept 16?

I am happy to announce that I will be speaking at the AddressTwo Hullabaloo which is going to be held on September 16th in Indianapolis. What is this thing all about… other than the weird name? It is beyond cold calls and bulk mail… it is about hunting down new business using tools that are revolutionizing the way we communicate with each other. This is a half day extravaganza of networking, workshops, marketing ideas, hunting for new prospects, and killing it on sales/business growth.

More information on the Hulabaloo:

Who Should Attend?
The AddressTwo Hullabaloo is for anyone—whether you’re an AddressTwo user or not. The workshops and training you’ll receive are applicable for any business, regardless of how you manage your contacts today. Of course, if you’re interested in learning more about AddressTwo, there will be plenty of opportunities for that as well.

What will go on there?
The agenda will begin with a keynote address from reknown speaker and business coach, CJ McClanahan. Then, the afternoon will be broken into two 1-hour sessions during which you can choose which workshops you wish to attend. Finally, we will close with a short address from Nick Carter, inventor of AddressTwo, and then an hour of free drinks and networking.

Do I have to kill any animals?
No. All the food provided will already be dead and cooked. The hunting theme is only figurative. Loon Lake Lodge would like all guests to rest assured that no animals were harmed during the decoration of the lodge

Register Here: AddressTwo Hulabaloo

Ian Gertler from sympledages made an interesting comment after I published  my post last night about outsourcing social media. He said that internal evangelists are key to a successful social media strategy. The idea in itself is enough to stew over. What does it mean to have internal evangelists? What does it mean to have a team that is obsessed with creating the best company, products, and services imaginable… on the face of the planet?

Internal evangelists are individuals who love the idea of your company. They love what they do and make it a point to tell as many people as possible about the company brand. I am extremely lucky to have such a team at Brandswag and there is a big reason why these individuals are so powerful… they create the story.

Internal evangelists are the people that will make a social media strategy infectious to the external population yearning for new content about your product or service. They are the individuals who will stand up and scream your ideas from the heavens… a chorus of fans who love what they do and love the brand they represent.

Be very sure that you have the internal evangelists in place before implementing a social media strategy. The road will always be narrow… but trust me… the burden will be lite.

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Is Outsourcing Social Media Okay?

I have been debating for many moons on the topic of outsourcing your use of social media. I will be completely honest with you… I have not come to a conclusion. We have been through the process of completing projects for clients where we supported all the content creation and “fed” all of the social networks. The goal was to create a mass interest in a specific topic. There were some that worked but the majority of them failed. It was hard to look at a failing project that used the tools I loved so much.

What went wrong?

In the majority of the failed projects it was the issue of emotional empowerment behind a message. It was hard for an outsourced contractor to take the view of the actually company. It was hard for us to replicate the ideas and aspirations of another company without being intimately involved in the daily routine. This ultimately led to the creation of education and training materials to be used internally by corporations.

Implementing a successful social media strategy is inherently connected to the daily routine. Take Zappos for example: by empowering employees to tweet about their daily routine and add in information about the company… they found extreme success by creating a HUMAN identity (more about that later).

I am not going to sit here and condemn the act of ghost blogging. I can look at numerous examples where ghost blogging has worked to some extent. If you can find a company that intimately understands your emotional tie between your company, products, message, and services it may be an easy fit.  I do, however, condemn the act of ghost Twittering (more on that later).

In reality, the best social media communication is done by owners and employees. If you love what you do it shouldn’t be hard to scream to the heavens about your daily routine.

It is all tied to education. Educate yourself and your team on how to use the tools effectively and productively. If education and training are done the right way (with a great strategy)… you will see an increase in brand awareness and customer support without having to spend thousands of marketing dollars on outsourced implementation.

Although, it doesn’t hurt to have support it is important that YOU have a vested interest in the promotion.

What do you think? Is social media outsourcing a viable strategy?

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What The Top 10 Banks on Twitter Have in Common

ComputerWeekly released a detailed list of the top 10 banks on Twitter and what made them valuable to the end consumer.  I made it a point to go through each of the bank’s Twitter pages and figure out (at least) one thing they had in common. This one thing is based around the overall usage of the Twitter tool and how the banks communicate with current and potential clients. What was the overall theme for most of the Twitter bank pages?

Customer support and communication. To be more specific: customer centric.

The majority of the top 10 banks on Twitter use the tool to support customers with Q&A, idea generation, and live feedback on account information. From my viewpoint… the top banks are actually using Twitter in the right way when it comes to communication. Customer support and service is a huge pull when viewing Twitter as a business tool (whether you are a bank… or not). What other points did I take away from the bank pages?

1. Communication is Key. Do not broadcast a message. If you are wanting to use Twitter for another RSS feed to share PR releases and company news, you have the wrong idea.

2. Listen to Customers and then Respond. It is important to take personal time and invest it in the use of the tool. If you are communicating with your clients it is important to reply back to their inquiries. The same concept applies to a missed phone call or email. Put major emphasis on replying back to questions and comments. Do not let any tweet go unanswered.

3. Every Follower is Important on Twitter. Let me rephrase that… Every follower is important on Twitter if they are REAL and actually MATTER. A Twitter user being real or fake is pretty easy to measure over the long run. We do not want to be communicating with spam accounts. You can tell is a user matters if they are actually sharing content and communicating a universal message to their followers. If they have something to be excited about (new content)… help them by sharing that content.

Take the top 10 banks examples and use Twitter effectively.. both for customer support and communication. Remember that social media is a two-way strategy… listen, speak, and then repeat.

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3 Steps to Being Productive in Social Media

Everyone loves social media. That is not the issue. There is really one huge issue that keeps individuals from using social media and that is time. Time can be an ugly thing if you are not productive with the tools and time given to you. How are you productive and manage your time effectively? I use the four-touch point model.

Step 1: Use the 4-Points Model

When using social media you should keep in mind the 4-points model. There are 4 points social media applications should touch in regards to your daily life: Business, Local Business Networking, Social, and Information. Choose four main networks where you spend the most of your time.

I use LinkedIn for business applications, Smaller Indiana for local business networking, Facebook for social application, and Twitter for information. LinkedIn can be described as my connection Rolodex. Facebook is to keep me updated on my friends and acquaintances from college and high school. Twitter is a wonderful information aggregation tool where you can follow influential people and the information they share. Smaller Indiana is a great place to connect to local professionals and share ideas on how to make Indiana a better place.

Step 2: Commit Yourself

You get what you put in. How many times have we heard that? When using social media commit to a set amount of time a week to using your applications. You will find yourself spending to much time on your applications if you fail to designate a certain amount during the week.

I try to designate an hour of each day to information sharing (writing blogs, commenting on blogs, perusing my Google Reader) and an hour a day to using my other networks (Facebook, LinkedIn, and Smaller Indiana).

Step 3: Be Authentic

I get numerous e-newsletter in my inbox everyday, most of them vary from mundane to outright boring. When posting on your social media applications, try to add some authenticity and personality to the information you are sharing. When I am reading blogs and posts on social applications the last thing I want to read is an impersonal e-newsletter. I want to know that the keystrokes behind the information is an actual person. Be personal. Be Authentic.

There are the three steps I use to get the most out of Social Media. Cheers!

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25 Ways to Fit In with Your Competition and Fail

(disclaimer: this is tongue-in-cheek, otherwise known as sarcasm)

In light of my post yesterday about fitting in with the competition… I wanted to make a list of 25 ways you could fit in with the competition and use marketing/design/communication the wrong way. There is a ton of this going on and it doesn’t make any sense to me.

1. You use an email with an ending of @aol.com or @comcast.net or @hotmail.com

2. Microsoft Publisher was used while creating your brochure. Oh that clip art looks nice!

3. Your website hasn’t been changed in 6 months to 5 years.

4. You send out direct mail the same way you did 5 years ago without changing any strategy.

5. You chose to use a WORD font for your logo instead of investing in good design.

6. You wont touch social media or the Internet because you “don’t have time.”

7. You are reactive to competition instead of proactive.

8. You send out an article for your e-newsletter instead of up-to-date content and information.

9. You send out an e-newsletter once a month… same day… same time.. same content.

10. You sell the same thing your competition sells.

11. You care more about selling than listening.

12. You don’t ask questions… just sign contracts.

13. You will not invest any money into marketing because you fear wasting “resources.”

14. You do not spend time investing into your education and do not read because it is “boring.”

15. Your employees hate going to work.

16. Your brochure has 5,000,000 words about your company and 10 about how you help the client.

17. You think Facebook is just another “college kids” hang out.

18. You don’t attend networking events or community events because you have “better things to do.”

19. Your best client is described as…. everyone that owns a small business.

20. You refuse to write a blog. Period.

21. You create seminars you know nothing about but only because it is the “cool thing” to do.

22. Use a billboard without tying to the Internet.

23. Use the same stock photography as everyone else.

24. Ignore market trends because what “you do” worked in the past.

25. You talk about what you offer instead of what YOU do.. it is about personality and human quality… not service offering.. to an extent.

Well there you go. If you want to fit in with your competition… by all means.. follow the 25 steps.

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