Marketing is Always Different

I think the beautiful thing about the web, social media, marketing, and the business world is that fact that everyone is different.

We would like to sit here and say that there are TONS of companies that are the same. There are 30,343 graphic design firms in Indianapolis. Not true, but you get the point. I am not talking about face value. The difference in each organization is the people behind the brand.

Each company has individuals that run every facet of the arms, legs, and head of the company. They are each an individual. They are each… different. They each have their own ideas, thoughts, and imagination on where the company is headed into the future.

This is an extremely important concept to understand. You need to utilize each individual under a common brand. We all have different ideas on marketing and that is why companies vary greatly on marketing potential… and (of course) disaster.

Utilize your employees. Utilize your customers (your brand). Create a sustainable future for your (their) company. Create a company that embraces change, ignites excitement, and takes full advantage of a trend.

Marketing is always different. Ideas are always different. It is the implementation… that moves mountains.

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Using Social Media to Sell Yourself

Daryl Mather has a great post about frictionless selling over at the Consulting Pulse. It was such a great article and I wanted to take the concept of frictionless selling and apply it to social media marketing and blogging. It is extremely important to understand the concept of frictionless selling. To say the least:

Frictionless Selling surrounds the understand that the least amount of barriers between a person and a purchase… the better.

This means that you should not have massive forms to fill out in order to sign up for a newsletter. This means that it is better to have your phone number than a contact form (this can be debated).

Frition based selling has no place in social media. The speed of conversation and the amount of personality needed to elicit some type of purchasing pattern cannot be screwed up by a massive form or a huge blog posts.

Remember to tell stories when writing your content. Be passionate about what you love and what you do (hopefully, two of the same). Remember to give people an easy way to get in contact with you. The will love you for it.

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The Value of Thought Leadership for Your Business

Is thought leadership valuable for a small business? That is the question that is being asked around the blogosphere as of late. Is it important for an owner, sales director, or a sole proprietor to be involved and have their “head” into the concept of thought leadership?

Well. I would say yes but what is the definition of a thought leader?

Thought leader is a buzzword or article of jargon used to describe a futurist or person who is recognized among peers and mentors for innovative ideas and demonstrates the confidence to promote or share those ideas as actionable distilled insights (thinklets)

Now, I don’t have a clue what a “thinklet” is but there is the definition of thought leader from wikipedia. Does this strike you as something important for your business? Instead of thinking of a thought leader as a single individual why not view your entire company as a massive thought leader?

Using social media can help you develop and nurture your (company) thought leadership by sharing ideas, view points, and opinions on events in your industry. By developing trust you are developing thought leadership. Last time I checked… trust potentially can lead to a long term sale.

By constantly producing content that is genuine, up-to-date, thoughtful, and insightful you can develop a leadership base that will follow your lead.

What do you think happens when one of your readers runs into a pain point in their business that you talk about on a daily basis… lead generation at its best.

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Clinging to the Past and Destroying Your Business

I am reading the book Only the Paranoid Survive by Andrew Grove (Co-founder of Intel) in the book he talks about the inertia of success and how in some ways… it can lead to the defeat of your business in the long haul.

We are all searching for success in our businesses and when that success happens there is a tendency to wade through the water and not try to swim again.

“When the environment changes in such a way as to render the old skills and strengths less relevant, we almost instinctively cling to our past.” -Andrew Grove

There is danger in becoming complacent with success. This danger is unforeseen and will wreak havoc on any company that decides to wade into the water of success and not look up for more… plentiful streams.

We are experiencing a shift in marketing and communications that is changing the landscape of how companies and customers interact with each other. I am afraid that many companies have become complacent when it comes to communication with the very people that help them survive: their customers.

They would rather go back to the old way then forge ahead and try a new form of promotion… of business growth.

Beware of success in marketing and beware of the revolution that is known as the Internet and social media sweeping away your customers…

Directly to your competitors.

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Expose Yourself. I Dare You.

“The lesson is, we all need to expose ourselves to the winds of change. We need to expose ourselves to our customers, both the ones who are staying with us as well as those that we may lose by sticking to the past.” -Andrew Grove, co-founder of Intel

I have a question for you… What is one of the largest public relations and customer communication problems facing companies?

I can help you out… it is ignorance and the decision to simply not listen. This concept can stem from every corner of a corporation or a small business. The CEO chooses not to listen because they simple do not know or a small business owner decides to ignore the ever changing world of customer communication.

We are experiencing a shift in how customers relate to brands. You can no longer hide behind a massive white paper, public relations firm, or marketing campaign.

The time is now. Expose yourself. Take the dive into the world of online communication. Start a corporate blog. Start a twitter campaign for a product. Get your customer service department trained in the ways of social media.

Can you feel the winds of change blowing through your window? Or did you decide to yank it close…?

Only to experience it being shattered.

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Get Off Your Butt and Break the Rules

When did rules ever apply to the art of running a business?

Let me preface this post by saying that I do not mean moral, ethical, or legal rules. There are rules that each person has set aside for themselves whether spiritual or from the laws of the land. I am talking about business rules.

They are the rules predestined and applied by business owners, scholars, and business minds throughout the centuries. Rules on innovation and marketing that if applied correctly will help you run a business but…

Times are trying and individuals/companies are scraping to stay ahead of the competition and make a little bit of cash on the side. I am reading the book First, Break All the Rules by Marcus Buckingham and Curt Coffman and it had me thinking about the rules we apply to business marketing and thought-leadership.

I am sure you are thinking of typical rules that you apply on a daily basis in your business. What are they? Where did they come from? Why don’t you just break them?

My favorite example is from the minds that brought us Quicken and Quickbooks: Intuit. In the early days the founders were struggling to produce demand for their product. Distributors would not pick them up because, frankly, they were the 47th or so product on the market. They decided to take every cent of their $100,000 in the bank and invest it in marketing directly to the consumer and not the distributor.

We are not talking about 10% of their budget or a small portion of the revenue… they bet everything on this ONE idea. The rest is history. They broke the rules and changed the mold of how sass products were sold and distributed.

What is keeping you from breaking the rules? What is keeping you from adopting a social media strategy that could revolutionize the way you communicate? What is keeping you from starting a blog or starting a Facebook group?

Is it fear? Is it understanding? Is it resources?

To this I say, break all the rules. Live out your business and revolutionize the way you reach your customers. Empower your company to defeat fear and rise above the rest.

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Killing the Machine with Social Media

First off… a side note… If you are not reading Convince & Convert by Jason Baer you should be. He always gets me thinking and brainstorming on new methods and ideas to marketing through social media.

If you were to think back to the days of (what we will call) old-school marketing…the days where big money won and the more you broadcasted the higher the return…it can be debated that the marketing arm of many companies ran much like a machine. Yes, there was some creative thought process involved but the communication model was more machine-like than we would care to admit.

They (the machines) started churning out hundreds of thousands of ideas in order to plaster on our minds the benefits of their products and services. More often than not, it worked.

In the age of the Internet, open collaboration, and social media the machine is slowly dying and giving way to a more sophisticated school of thought. The customer is now crafting the message of brands. The customer has castrated the machine of marketing and created a new form of communication.

In the words of Jason, social media is now at the forefront of the customer experience. The thoughts and ideas of brands are no longer crafted in the board room (which many people would like to believe) but created in our living rooms, restaurants, gathering places, and keyboards.

As a business owner it is up to you to listen to this message. To never ignore the potential that social media can have on your brand and welcome the unison of voices which are the PEOPLE who love your product… and..

the people who do not.

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Twitter More Important than LinkedIN for Business

I love polling. Sometimes you take it for what it’s worth… and sometimes it blows you away. I stumbled across a post by ReadWriteWeb about a polling completed on LinkedIN asking their members What is the most important new platform for brands to master?
and the results?

Talk about an interesting development? Facebook even beat out the famous business networking site for social media brand development! What is even more interesting is that small business owners made up 76% of the votes (out of a total of 3,600).

What does this mean for marketing and social media?

Business owners are starting to take notice of the growing trend in the social media world and the ability for businesses to use networks to drive revenue. The influence of the social Internet age is growing exponentially.

My question to all the business owners and marketing directors is this… What are you going to do with this information? Is it time to take the dive and joining the Twitter or Facebook community?

Is your brand going to be hurt if you do not join the masses?

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What Zig Ziglar Can Teach You About Social Media

I follow Tom Ziglar (the esteemed son of Zig Ziglar) on Twitter almost relentlessly. He posts many one lined thoughts from his father and also some of his own musings that get me thinking on a daily basis. Last night he had a “tweet” with the simple line:

“Happiness is not where or when; it is here and now.” Zig Ziglar

It is amazing to me how simple quotes can unlock an amazing wealth of information from your head… forcing you to think past the daily routine… forcing you to realize the potential of your activities.

Of course… being a marketer obsessed with social media… I had to apply Zig’s thoughts with what we talk about on a daily basis.

When we are debating the use of social media in a business environment whether it is product marketing or reputation management… it is important to remember the thought: it is here and now not where or when.

The world of online communication is creating a chasm where you have to understand the concept of NOW marketing. People are talking about you NOW. Your customers are communicating with your company.. NOW.. There is no when or where.

Only when you shift your paradigm to the here and the now…

Can you understand the true potential of using social media for your business.

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10 Steps To Turning Customers into Evangelists Using Social Media

Yesterday we talked about the value of turning customers into evangelists when using social media. I wanted to give you a few pointers on how to accomplish the task.

25 Steps to Turning Customers into Evangelists Using Social Media

1. First. Make sure you prepare yourself for the focused effort of turning happy customers to loyal promoters and evangelists. Prepare your mind. Maybe yoga?

2. You have an email list right? Use your email list to make sure you are connected to your customers on the social sites you use frequently.

Importing and Exporting Contacts Using:

Facebook, LinkedIN, Twitter, and Plaxo.

3. After you have imported your contacts into the social media sites of your choosing… make sure you add and contact them through the sites.

4. Once you have connected to most of your customers start communicating on a daily basis with them. We are not talking about sending sales information or product information but asking about their day… etc.

5. Create a list of your high level and value customers. It helps to have a list in place to set some goals toward customer evangelists. Start out with 5 people or companies.

6. Set up Twitter Searches for your valued client’s industries or services. For example, if you have an accountant as a valued client make sure you setup a Twitter search feed for accountant or tax advice. When someone ask for advice make sure you reccomend your client.

Disclaimer: You do not have to always monitor the Twitter search but it is good to have around. I know we all have about 5 mins of free time a day.

7. If the client has an event or seminar coming up in the area make sure you share that link with the multitudes of your followers online.

Share it as an RT in Twitter

Share it on your Facebook Wall

Share it as a status update on LinkedIN

8. Recommend your client on LinkedIN. Why recommend on LinkedIN? It is simple. If you want recommended by a client on LinkedIN it is always better to recommend first. Do it and see the benefits.

9. Share an exciting story about your client’s business to your contacts. It is important to share the quality information even if it does not relate you your business.

10. Ask for the recommendation. It never hurts to ask. Encourage your best clients and friends to tell YOUR story across the masses.

Remember it is important to give before you receive. If you help your clients become thought leadership in their industries or grow their business using the Internet they WILL become your evangelists.